PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As the Partner & GTM Enablement Program Manager at PolyAI, you will own the enablement programs that keep our external partners and internal GTM teams equipped to sell effectively. This means building and scaling partner enablement across Channel, Alliances, and eventually GSI motions while also maintaining the foundational programs (onboarding, playbooks) that drive internal rep readiness across the organization. You'll operate at the intersection of partner-facing and internal enablement, leveraging the natural overlap between what partners need and what our own team needs to build scalable, repeatable programs.

Key Responsibilities:

Partner Enablement Strategy and Execution

• Own end-to-end enablement strategy and execution for Channel, Alliances, and GSI partners, including program design, stakeholder alignment, content development, and technical enablement coordination

• Navigate multiple partner program types with distinct enablement needs, tailoring approach by partner maturity, motion, and technical depth

• Wrangle cross-functional stakeholders (Channel team, Alliances, Solutions Consulting, Product) to extract the knowledge and inputs needed to build high-quality partner-ready materials

• Partner with the Channel & Alliances team to ensure enablement programs align with partner go-to-market strategies and joint selling motions

Onboarding Program Management

• Own the ongoing health and evolution of the GTM new hire onboarding program, ensuring content stays current as the platform, processes, and positioning evolve

• Manage onboarding logistics end to end: learning path assignments, session scheduling, onboarding buddy coordination, session facilitation, and regular check-ins

• Track onboarding performance metrics to ensure knowledge is retaining and ramp targets are being met, not just that modules are being completed

Sales Playbook Maintenance and Evolution

• Maintain sales playbooks as living documents on a regular update cadence, reflecting changes in process, org structure, product capabilities, and competitive positioning

• Ensure playbooks serve both new hires during onboarding and tenured GTM reps as a reliable source of truth

• Identify gaps in existing playbook coverage as new functions, segments, or responsibilities are added to the GTM org

AI-Powered Enablement Delivery

• AI fluency is required. You already use AI productivity tools daily to draft, analyze, and accelerate your work. In this role, you will:

• Leverage AI tools daily to accelerate content creation, streamline program management, and multiply individual output

• Build lightweight automations, workflows, or internal tools using AI coding tools and our existing toolstack to solve for enablement needs and embed solutions

• Bring an AI-driven mindset to everything, constantly looking for ways to work smarter and scale faster

We'd love it if you have:

• 5+ years of experience in revenue enablement and/or partner enablement, ideally in B2B SaaS or conversational AI / AI-native organizations

• Direct experience onboarding and enabling external channel and alliance partners, not just internal reps, with a clear understanding of how these three motions differ

• Strong program management skills with a track record of holding internal and external stakeholders accountable while keeping multiple workstreams on track independently

• Experience with LMS/enablement platforms (LetterAI, or similar) for building and managing internal learning, and PRMs for partner enablement program

• Familiarity with sales methodology enablement (specifically with ability to translate for partners) and deal qualification frameworks (Force Management’s Command of the Message, MEDDPPICC, or similar)

• A systems-thinking approach: builds once, scales across audiences, retires what's outdated

• Data orientation with experience tracking onboarding completion, partner readiness metrics, playbook adoption, and using that data to iterate programs proactively

• Comfort with technical products and the ability to translate complex platform capabilities into partner-ready and rep-ready materials

• Preferred: experience with Claude Code or similar AI coding tools via terminal to build lightweight apps or automations that solve enablement and operational needs

We provide a competitive salary range for this role - which is $120,000 – $155,000 base salary - depending on level, experience, and location. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

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Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

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At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

**Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

****Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

****Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

****Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people **We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

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PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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