Salesforce Solution Architect

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Anaplan is looking for a Salesforce business Analyst, to join our Information Technology team, who will support our AMER, EMEA and APAC region as well as support run the business activities globally.

As a part of Go-to market IT team, you will be working very closely with stakeholders from various functions like Sales Operations, Marketing Operations, Customer Care and Customer Success. You will also support day to day tasks around Salesforce & other integrating tools when it comes to supporting the business.

What you’ll do

GTM Systems & Solution Design ( Lead to Cash Architecture)

• Translate business needs into scalable system designs across the GTM stack

• Establish design principles, guardrails, and scalable patterns across systems

• Own solution architecture across:

• Salesforce Sales Cloud

• CPQ (product catalog, pricing, bundling)

• Customer Success (e.g., Gainsight)

• Marketing automation (e.g., Marketo, leandata,Outreach,LinkedInNavigator)

• Integrations with ERP/Billing systems

• Drive process standardization and simplification across tools

• Anticipate downstream impact across systems before implementation

• Act as the single-threaded owner of Lead-to-Cash across the GTM systems landscape (Salesforce, CPQ, Gainsight, Marketo, integrations, and downstream systems)

• Ensure alignment across Sales, Presales, Deal Desk, Customer Success, Finance, and Partnerships

• Identify and close gaps between strategy (pricing, packaging) and execution (systems, workflows)

• Lead requirements gathering, process mapping, and gap analysis

• Convert business problems into:

• Clear user stories

• Functional & technical specifications

• Challenge stakeholders to refine unclear or suboptimal requirements

• Hands on Salesforce objects, flows, validation rules, layouts

• CPQ configuration (products, pricing rules, discounting, bundles)

• Basic Lightning components (LWC exposure preferred, not heavy dev)

• Reports, dashboards, and data models

• Troubleshoot issues across systems and integrations

• Coordinate cross-functional stakeholders for UAT execution

• Defect tracking and prioritization

• Business validation and signoffs

• Drive release readiness, rollout, and adoption

Operational Excellence & Continuous Improvement

• Own intake and prioritization framework for GTM enhancements

• Improve:

• Data quality

• Process compliance

• System adoption

What you bring

• 6–10+ years in Salesforce ecosystem (Sales Cloud + CPQ)

• Proven experience owning end-to-end Lead-to-Cash lifecycle

• Ability to operate as:

• Strategic thinker (architect mindset) AND

• Hands-on executor (configuration + testing)

• Strong experience in UAT planning, execution, and release governance

• Deep understanding of:

• CPQ complexity (pricing rules, bundles, approvals)

• Sales processes (pipeline, forecasting, deal desk)

• Pricing & packaging strategies

• Customer lifecycle (acquire → expand → renew)

• Familiarity with:

• Gainsight (or CS platforms)

• Marketo (or marketing automation)

• Experience with tools like:

• LinkedIn Sales Navigator

• ZoomInfo

• Exposure to AI/automation in GTM systems is a strong plus

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.

• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.