CRM Functional Consulting Manager

Summary

As a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE), Power Platform and AI based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE, Power Platform and AI solutions on complex projects in medium to large enterprises.

You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

Key Responsibilities:

• Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)

• Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions

• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

• Design and Configure Dynamics 365 CE, Power Platform and AI Solutions

• Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery

• Assist in sales activities and planning as required

• Travel as needed. You will be required to travel based on Project requirements.

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Skills and Experience

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.

Your technical skills include:

• Understanding of common Industry standard business practices supported by Dynamics 365 CE.

• Experience in Dynamics 365 CE, Power Platform (Power Pages, Copilot Studio, Canvas and Model Driven Apps, Power Automate) and Dataverse.

• Excellent understanding of Dynamics 365 ISV solutions such as MapTaskr, DocumentCorePack, Experian, XpertDoc, Experlogix

• Experience in implementing Sales, Customer Service, Customer Insights, Field Services and / or Project Services Automation.

• Experience in a Software as a Service (SaaS) environment

• A solid understanding of Relational Database concepts.

• Experience working in both Agile and Waterfall delivery models.

Your non-technical skills include:

• Human Centred Design

• Client management skills and the ability to work with customers to develop and manage an action plan.

• Consulting experience working with external clients.

• Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.

• Experience working with global/offshore teams on CRM technology implementation and maintenance projects.

• Excellent interpersonal, presentation and communication skills

• Bachelor’s degree in business systems or related field

Desirable Certifications

• MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps

• MB-210/220/230/240/280: Sales, Customer Insights, Customer Service, Field Service, Customer Experience

• PL-200: Power Platform Functional Consultant

• PL-400: Power Platform Developer

• AI-900: Microsoft Azure AI Fundamentals

• AZ-900: Microsoft Azure Fundamentals

* Australian citizenship is required, and candidates must be eligible to obtain security clearance. (Existing security clearance is preferred but not mandatory)

* The role is open to Brisbane, Sydney, Melbourne candidates

* You will be willing to travel interstate if required for project requirements.

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