Digital Enablement Intern

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

SCOPE OF WORK/RESPONSIBILITIES

Having a balance of both Key Assignment and Administrative work will enable the intern to be productive and gain a well-rounded learning experience

Key Assignment Work

• Support Digital Change and Distribution Capabilities

• Provide digital enablement support for new initiatives and growth opportunities.

• Collaborate with internal and external stakeholders to develop and execute user stories and test scripts.

• Conduct testing to verify that developments and enhancements meet the approved scope and requirements.

• Work within cross-functional teams to shape and deliver effective solutions.

• Provide post-implementation support for escalations and enquiries relating to enhancements and system changes.

• Respond to system and application enquiries, manage logged incidents, and follow through to end-to-end resolution within the agreed service-level agreement (SLA).

• Identify and resolve user issues, including guiding users through the required corrective actions.

Administrative work

• Digital Business Management

• Digital Campaign Fulfilment

• Coordinate with stakeholders on email and SMS content, approvals, and campaign schedules.

• Digital Training Materials

• Review and update training guides whenever process or system changes are introduced.

REQUIREMENTS

• Basic proficiency in Microsoft 365 applications.

• Strong written and verbal communication skills, with the ability to convey information clearly to stakeholders at different levels and collaborate effectively with diverse teams.

• Ability to apply critical thinking, problem-solving, execution, and change management skills across different business functions.

LEARNING OUTCOMES

• Apply practical knowledge of digital enablement and change delivery by translating business requirements into user stories and test scripts, conducting structured testing, and collaborating with cross-functional stakeholders. This will provide a clear understanding of how digital solutions are developed, validated, and implemented to support business growth.

• Develop problem-solving and service support capabilities by analysing system and application enquiries, guiding users through corrective actions, tracking incidents, and ensuring end-to-end resolution within agreed service levels. These skills will prepare the intern to manage operational issues professionally and contribute to a positive user experience.

• Strengthen business coordination, communication, and documentation skills by supporting digital campaign fulfilment, coordinating email and SMS content and schedules, and maintaining up-to-date training materials. These skills will enable the intern to communicate accurately, organize administrative activities, and maintain clear resources that support effective business operations.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.