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- Compensation
- $75,400 – $92,400Base Only
- Experience
- 2–4 yrs
- Employment
- Full-Time
About TailorCare:
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.
**About the Team:**We are Team 2: Care Team Enablement, building solutions that enable our care team to serve more patients without working harder. Our solutions are primarily built on the Salesforce platform through our Seamline product, with additional services and integrations as needed. Our users are internal with two core roles: Care Advocates, who run outreach and get patients engaged, and Care Navigators, who handle clinical intakes and care coordination. Everything we ship lands in someone's daily work, so we stay close to the people using it.
About the Role:
We are looking for a Salesforce Administrator to join the team. Our instance is built on Health Cloud with Sales and Service Cloud capabilities behind our outreach, engagement, and care coordination workflows. We do not integrate directly with clinical care systems, but the org holds PHI under HIPAA, so access design and data handling matter here. You will work inside our sprints as a hands-on contributor rather than a ticket queue, carrying new features across the last mile and owning quality assurance for Salesforce releases.
Key Responsibilities:
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Provision and maintain users, roles, profiles, permission sets, and licenses, and configure objects, fields, page layouts, and record types as new features land.
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Contribute to declarative automation alongside engineers, who continue to own automation where appropriate.
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Keep data clean: imports and exports, deduplication rules, and field-level data governance.
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Manage sandboxes and support releases from build through deployment.
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Build reports, dashboards, and the guardrails that let business teams self-serve where it makes sense.
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Write test plans, run manual regression on Salesforce releases, coordinate UAT sign-off, and keep the test case library and configuration docs current.
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Relevant people
Matt Sumrack— LinkedIn profile, opens in a new tab
SVP, Global Talent Acquisition & People Operations
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The Company
TailorCareTailorCare is a Nashville-based healthcare company offering value-based, personalized musculoskeletal (MSK) care navigation for joint, back, and muscle conditions. It uses data-driven assessments and licensed physical therapist navigators, partnering with health plans, providers, and risk-bearing organizations.
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