Senior Salesforce Administrator

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.

Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

Responsibilities:

• Serve as a Center of Excellence for Sales, SalesOps, and Product business processes

• Support the System Operations leader in leading the current state evaluation of our subsidiary businesses and lead process and systems documentation efforts

• Support the System Operations leader in developing the project scope to professionalize operations into a central tech-stack, contributing ideas and proposing solutions

• Own your project action items and support our Project Managers in maintaining detailed project plans for each transformation effort

• Co-author technical documentation, administrative best practices, and frameworks for implementing and maintaining those best practices across the portfolio in JIRA and Confluence

• Drive the data migration exercises for subsidiaries moving from one platform to another within these consolidation projects

• Provide administrative support and development bandwidth across varying platforms in the following categories:

• CRMs (Salesforce Sales Cloud, Zoho, HubSpot, etc.)

• Sales Enablement solutions (Salesforce HVS, SalesLoft, Outreach, InsideSales, etc.)

• eSignature (Docusign, Conga, etc.)

• Support Platforms (SFDC Service Cloud, SFDC Experience Cloud, Zendesk, etc.)

• Project Management (TaskRay, Asana, etc.)

Skills and Experience needed for success in this role:

• 5+ years of experience as a Salesforce administrator.

• Excellent communication and stakeholder management skills.

• Experience gathering, documenting, and validating business and functional requirements.

• Experience creating process flows, user stories, use cases, or functional specifications.

• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.

• Experience working with cross-functional teams in a matrixed environment where priorities are shared across multiple departments.

• Familiarity with change management and user adoption best practices.

• Experience facilitating workshops, stakeholder interviews, or requirements gathering sessions.

• Worked in an agile environment or with software development products like JIRA and their equivalent or would like to learn how to

Where: Canada Remote The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust wellness benefits, including an annual wellness stipend

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you

• Employee Stock Purchase Program

• Registered Retirement Savings Plan (RRSP) with 4% company match

Compensation: The target base compensation for this position is $145,000 to $155,000 CAD per year in most Canada locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!