The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems.
You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment.
Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation.
Participate in client-facing discussions, solution reviews, and technical problem-solving sessions.
Collaborate with project teams to ensure delivery milestones are met with quality and consistency.
Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows.
Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members.
Help translate business requirements into functional specifications aligned with platform best practices.
Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements.
Support business process mapping and contribute to functional and architectural documentation.
Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities.
Contribute to configuration, development, and testing of CPQ solutions.
Work closely with developers and architects to ensure designs are implemented accurately.
Troubleshoot functional and technical issues, escalating complex problems as needed.
Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications.
Assist in building prototypes and proofs of concept to validate requirements and solution approaches.
Learn and apply integration patterns and best practices under the guidance of senior team members.
3-5 years of experience in consulting, solution delivery, or technical implementation roles
Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions
Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms
Exposure to integrating CPQ with CRM, ERP, or commerce platforms
Hands-on experience with web technologies (JavaScript, REST APIs)
Strong analytical and problem-solving skills
Excellent communication skills with the ability to collaborate with both technical and business stakeholders
Ability to work in a fast-paced consulting environment and manage multiple priorities
Bachelor's degree in Computer Science, Information Systems, Business, or related field
Experience in digital commerce, service modernization, or customer experience projects
Background in Manufacturing or B2B industries
ServiceNow Certified System Administrator or Application Developer
Salesforce CPQ Specialist or Revenue Cloud Consultant certification
Exposure to AI-driven workflows or automation tools
The following certifications are expected to be obtained within designated timelines:
Certified System Administrator (within 90 days)
Certified Application Developer (within 6 months)
ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year)
Why you’ll love working here:
Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title
Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.
Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.
Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.
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Zaelab is an AI-powered platform that modernizes B2B customer experience by connecting sales, service, and operations through intelligent workflows. It enables enterprise companies to accelerate growth and improve efficiency across customer-facing functions.
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