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Decisions + ProcessMaker is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.
As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.
We are looking for a detail-oriented and technically curious Junior Salesforce Administrator to support the day-to-day administration, configuration, and optimization of our Salesforce CRM environment. This role sits within the Revenue Operations function and plays a critical part in ensuring our GTM teams (Sales, Marketing, and Customer Success) have clean data, reliable processes, and a system that scales with the business.
You will work closely with RevOps leadership and cross-functional stakeholders to implement configurations, support end users, and drive continuous improvement across our Salesforce instance.
Administer and maintain the Salesforce platform, including user management, profiles, roles, permission sets, and security settings
Build and maintain flows, validation rules, fields, page layouts, and record types to support GTM processes
Support lead-to-opportunity and opportunity-to-close workflow configuration in alignment with defined RevOps SOPs
Triage and resolve Salesforce support requests from Sales, Marketing, and Customer Success teams
Maintain data quality through deduplication, normalization, and routine audits across accounts, contacts, leads, and opportunities
Support integrations between Salesforce and adjacent tools (marketing automation, billing, ERP) under guidance of senior RevOps staff
Document configurations, process changes, and system updates in the RevOps knowledge base
Bachelor's degree in Business, Information Systems, or a related field
3–5 years of experience in a Salesforce administration or CRM support role
Salesforce Administrator Certification (ADM 201) required or actively in progress
Hands-on experience with Salesforce Sales Cloud; familiarity with flows and declarative automation
Strong attention to detail and a systematic approach to data quality and process documentation
Ability to communicate technical concepts clearly to non-technical stakeholders
Comfortable working with a globally distributed environment
Experience supporting a B2B SaaS or subscription revenue business
Familiarity with SaaS GTM processes - lead management, pipeline stages, opportunity management, and renewal workflows
Experience with tools that integrate with Salesforce (HubSpot, Gong, ZoomInfo, Outreach, etc.)
Prior work within a Revenue Operations or Sales Operations function
High Salesforce adoption and data integrity across GTM teams
Fast, accurate resolution of end-user support requests
Clean, well-documented configurations that scale with business growth
Proactive identification of process gaps and system improvement opportunities
Strong partnership with RevOps leadership and cross-functional stakeholders
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