Senior Supervisor, Commercial Operations

Sr. Supervisor - Commercial Operations Location: Remote

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Commercial Operations Senior Supervisor in our Operations function within the Spine division, you’ll be a key people leader responsible for driving customer service excellence, operational efficiency, revenue support, and inventory optimization. You will lead the Commercial Operations team while building strong partnerships with Sales leadership and cross-functional stakeholders across the US.

What You’ll Do:

• Lead, coach, and develop the Commercial Operations team (Customer Service and/or Inventory Management) to deliver outstanding customer satisfaction and operational excellence

• Partner with Sales leadership to understand inventory needs and create operational plans that support revenue growth opportunities

• Drive a culture of continuous improvement, process simplification, and best practices across order-to-cash (OTC) processes

• Develop and monitor key operational and fulfillment KPIs to ensure alignment and flawless execution

• Ensure effective utilization and maintenance of ERP (JDE), CRM (Salesforce), and Customer Complaint systems while maintaining SOX compliance and supporting audits

• Act as the primary liaison between field sales and internal teams to optimize instrument and implant configurations

• Gather data for forecasting, planning, and logistical management of loaner and consignment inventory

• Measure inventory performance monthly and lead realignment plans by product line

• Support new product launches, coordinate returns of old inventory, and manage logistics to meet customer demand

• Provide performance feedback, support talent development, succession planning, and training initiatives

• Collaborate cross-functionally to improve customer experience, resolve issues, and strengthen commercial operations

What You Bring:

• Bachelor’s degree required

• Minimum 4 years of experience in the medical device industry (orthopedic or spine experience strongly preferred)

• At least 2 years of customer-facing experience

• Previous people leadership or supervisory experience preferred

• Strong knowledge of field operations, supply chain, logistics, inventory management, and ERP systems

• Excellent verbal and written communication skills with the ability to present complex information clearly

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), JD Edwards (ERP), Salesforce (CRM), MasterControl, and PowerBI or similar reporting tools

• Strong problem-solving ability with a collaborative, business-partner mindset

• Ability to thrive in a fast-paced, demanding environment while managing multiple priorities

Why VB Spine? We believe in growing talent from within. At VB Spine, join a high-performing leadership team where you’ll directly influence commercial success, customer experience, and operational excellence across the US — positioning yourself for growth while helping drive the future of spine care.

Compensation: Pay for this role is competitive and based on experience, qualifications, leadership scope, and performance. The typical pay range for this position is $95,000.00 - $100,000.00 USD annually, with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, people leadership experience, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO) and holidays

• Ongoing training and professional development opportunities

• Opportunity to grow within a fast-paced, dynamic company