Job Description:

Sales Operations and Effectiveness Manager CEE (f/m/x)

Royal Canin, Sales Operations Department

Location: Bucharest or any CEE cluster site

***Hybrid working model with up to 50% remote work***

Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.

What will be your key responsibilities?

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.

• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.

• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.

• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.

• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.

• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.

• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.

• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

What are we looking for?

• Degree in Business, Economics, Sales, or a related field.

• Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.

• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.

• Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.

• Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.

• Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.

• Fluent English; knowledge of an additional European language would be an advantage.

• Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

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