Senior Sales Operations Specialist

Job Title:

Senior Specialist, Sales Operations

Job Description:

The Role:

• Responsible for order management (order & quote… entry processing through SAP)

• Responsible for shipping arrangement and on-time delivery

• Customer demand management and order fulfillment

• Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage

• Be familiar with policies and procedures to perform daily operations and meet SOX control

• Effectively collaborate with the relevant departments for problem solving with timely response

• Maintain standardized and up-to-date SOP

• Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments

• Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.

• Build strong, trust-based relationships with customers through proactive and clear communication.

• Complete the assigned tasks and response proactively

In this role you will:

• Respond to customer’s issue with a sense of urgency and find the resource to provide the solution

• Proactively review the related process and improvement plan to drive process efficiency

• Open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate:

• Bachelor’s degree

• More than 5 years of relevant experience in Semiconductor and in Customer Service role

• Knowledge and hands on experience in SAP system

• Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.

• Strong communication and influencing skills with all levels of the organization

• Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.

• Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization

• Ability to actively seek solutions to problems and improve the process while achieving the best results possible

• Take proactive action for prevention or repeating error

• Positive attitude and ability to adapt to change

• Open-minded, willing to share ideas with the team and have teamwork spirit.

• Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)

• Excellent excel, data analysis, and problem-solving skills

• Fluent in both spoken and written English

Your success will be measured by:

• People and Teamwork

• Accountability, Integrity and Trust

• Creativity and Innovation

• Dedication to Excellence