Customer Support Enablement Associate

You might be a good fit if you have:

• Experience: 1+ years of experience in a role involving systems implementation, process documentation, technical writing, QA, or support operations. Experience with AI tools, chatbots, or automation platforms is strongly preferred.

• Technical Acumen: Natural curiosity to learn new software and systems, coupled with the ability to help configure them and clearly document how they work.

• Documentation & Detail: Strong technical writing skills and a deep passion for accuracy.

• AI & Automation Familiarity: Working knowledge of or strong interest in AI agents, chatbots, or automation tools in a support, QA, or operations context.

• Communication: Exceptional English speaking and writing skills, with the ability to translate complex technical information into simple, clear instructions.

• Project Management: Demonstrated ability to juggle multiple concurrent technical projects and support workstreams against deadlines in a fast-paced, high-growth environment.

• Platform Knowledge: A deep working knowledge of the Field Nation platform.

Position Type/Expected Hours of Work:

• This is a full-time, hybrid position. We come into the office on Mondays & Tuesdays for team building.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

• BDT 60,000 - 80,000 (Monthly)

Why we think you'll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

1. Compensation & Financial Rewards

Because hard work should feel like winning.

• Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
• Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
• Referral Bonus – Incentives for successful employee referrals.
• Gratuity – Honoring your long-term dedication
• Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

2. Health & Wellness

Your body, mind, and family matter.

• Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
• Gym Membership – Stay fit, active, and energized.

3. Daily Operations & Office Perks

• Complimentary Lunch / Dinner – Because good work needs good food.
• Unlimited Tea & Coffee – Keep the energy flowing.
• Transportation – Helping you get to work hassle-free.
• Mobile Data Allowance – Allowances to ensure connectivity.

4. Professional Development

• Career Development Budget – Dedicated funds for professional learning and growth.

5. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

• Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
• Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
• Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
• Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
• Leave Benefits:
• Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
• Hajj/Umrah Leave
• Maternity Leave
• Paternity Leave