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At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.
Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨
Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.
So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 290+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥
As a Revenue Operations Analyst, you will play a critical role in supporting our Go-to-Market (GTM) strategy by providing objective, data-driven insights. Your primary responsibility will be to develop, maintain, and automate key operational reports and dashboards, conducting deep-dive analysis on GTM performance metrics such as pipeline generation and conversion rates. You will also support the optimization of core RevOps processes and ensure data integrity within our CRM and other GTM systems. This role requires partnering closely with Sales, Marketing, and Customer Success teams to understand their reporting needs and serve as a trusted advisor by translating complex data into clear, actionable recommendations.
Reporting and Analysis:
Develop, maintain, and automate key operational and performance reports, dashboards, and metrics (e.g., pipeline generation, sales cycle length, conversion rates, customer retention, GTM ROI).
Conduct deep-dive analysis on GTM performance to identify trends, opportunities, and risks.
Translate complex data insights into clear, actionable recommendations for GTM leadership.
Monitor and track the health of the sales and marketing funnels, highlighting bottlenecks and areas for optimization.
Assist in forecasting and planning processes by providing historical data analysis and performance insights.
Process and Systems Support:
Support the optimization and documentation of key Revenue Operations processes to improve efficiency and data quality.
Collaborate with the RevOps and GTM Systems team to ensure data integrity within our CRM (e.g., Salesforce) and other GTM systems.
Assist in user acceptance testing (UAT) for new features, system enhancements, and process changes.
GTM Team Support:
Partner with Sales, Marketing, and Customer Success teams to understand their reporting needs and provide customized, ad-hoc analyses.
Collaborate with the Enablement team on training materials and provide guidance to GTM teams on how to effectively use reporting tools and dashboards.
Serve as a trusted advisor to functional leaders by providing objective, data-driven insights.
Support cross-functional execution and operational alignment for key strategic partnerships, ensuring partner programs, processes, reporting, and stakeholder coordination scale effectively across the GTM organization.
Bachelor's degree in Business, Finance, Economics, or a quantitative field preferred.
1–3 years of professional experience in Revenue Operations, Sales Operations, Business Intelligence, or a similar analytical role.
Strong proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, Looker, or similar).
Expert-level skill in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data manipulation).
Experience working with and reporting from a CRM system (e.g., Salesforce, HubSpot) is required.
Solid understanding of GTM metrics and the revenue lifecycle (Marketing to Sales to Customer Success).
Exceptional analytical, problem-solving, and critical thinking skills with a keen attention to detail.
Excellent written and verbal communication skills, with the ability to present complex data to both technical and non-technical audiences.
Familiarity with AI-powered tools and workflows, with the ability to leverage automation and generative AI to improve operational efficiency, reporting accuracy, and go-to-market decision making.
Familiarity with marketing automation platforms (e.g., Marketo, HubSpot, Pardot)
Experience with SQL or other data querying languages
Understanding of data governance principles
🩺 Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
📍Location: Work remotely from anywhere in the US
📆 Flexibility: Open PTO and sick days
🤩 The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform
🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
💻 Training: A supportive team to help you grow your career and unlock your full potential
🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.
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