Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
Assurer le pilotage quotidien du CRM, son utilisation et sa performance.
Suivre les principaux KPIs opérationnels : SLA, First Response Time, Resolution Time, Backlog, Productivity, Quality, CSAT, etc.
Identifier les dysfonctionnements, écarts de performance et opportunités d'amélioration.
Coordonner avec les Ă©quipes Product & Tech les incidents, feedbacks et Ă©volutions.
Accompagner les Ă©quipes dans l'utilisation du CRM via des formations, refresh et supports utilisateurs.
DĂ©velopper des initiatives innovantes et ludiques pour favoriser l'adoption.
Recueillir les feedbacks du terrain et les transformer en améliorations concrètes.
Tester et suivre les nouvelles fonctionnalités afin de mesurer leur impact opérationnel.
3 à 5 ans d'expérience en Operations, Customer Support, CRM, Product Operations ou Project Management.
Bonne maîtrise des KPIs opérationnels et compréhension des environnements Customer Support.
Expérience dans le pilotage ou l'accompagnement d'un outil opérationnel.
Esprit analytique, structuré et orienté résultats.
Excellentes capacités de communication et de coordination.
Maîtrise des outils de reporting et capacité à analyser les données opérationnelles..
RevOps Roles analysis
Benefits, tools, and company context we extract from the full posting and classify, so you can scan in seconds what the write-up buries in prose.
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Rym DJEBBAR— LinkedIn profile, opens in a new tab
Recruiter @Yassir | Tech Talent Acquisition Officer
Rana Ezzat— LinkedIn profile, opens in a new tab
Lead Technical Talent Acquisition at Yassir
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YassirYassir is a super app offering on-demand services including ride-hailing, food delivery, and grocery delivery across the Middle East and North Africa region. The platform enables users to access multiple daily services through a single application.
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