Salesforce Administrator

As the Salesforce Administrator for the Business Systems team, you will be the go-to expert ensuring our Salesforce environment is secure, optimized, and user-friendly. You’ll work to understand user needs, configure solutions, and provide hands-on training that empowers every team to work smarter. Your role is key to creating a seamless experience where technology enables people—not the other way around.

Key Responsibilities

• Administer and maintain Salesforce and related systems, ensuring optimal performance and reliability.

• Execute configuration changes including Flows, Process Builder, LWCs, custom fields, page layouts, record types, and dashboards.

• Manage user access, permissions, and system security in compliance with company standards.

• Provide timely user support and troubleshoot issues, delivering solutions within agreed SLA timelines.

• Partner with other Salesforce Administrators & Business Systems Managers to implement enhancements, data uploads, and best practice solutions.

• Prepare code for system updates, releases, and testing while minimizing disruption to business operations.

• Deliver end-user training and create documentation to maximize adoption and platform effectiveness.

• Identify opportunities to automate processes and improve scalability through Salesforce features and integrations.

• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).

• 3+ years of hands-on Salesforce administration experience in a professional setting.

• Certified Salesforce Administrator credential.

• Proven ability to configure Salesforce (Flows, Process Builder, fields, layouts, dashboards).

• Experience managing integrations between Salesforce and third-party applications.

• Strong communication skills to provide end-user support and training.

• Demonstrated ability to thrive in a fast-paced, dynamic work environment.

• Demonstrated ability to implement AI for Salesforce administration

Preferences / Nice-to-Haves

• Salesforce Advanced Administrator Certification.