Technical Project Manager, Marketing Operations

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Technical Project Manager, you will…

Spearhead high-impact digital initiatives within our Technical Services Group, serving as the critical bridge between development teams and clients by translating complex technical guidelines into actionable project plans. In this role, you will own the entire lifecycle of multiple technical programs—dynamically allocating engineering resources, forecasting budget burn-rates, and preemptively mitigating technical risks—while championing agile agency processes and QA collaboration to ensure the flawless, on-time delivery of sophisticated technical solutions.

Be Accountable and Responsible

• Manage multiple projects within MERGE's Technical Services Group (TSG) projects, ensuring adherence to scope, delivery dates, team resourcing, and tasking across the project lifecycle

• Communicate technical guidelines to the internal team and clients for effective execution of digital programs

• Update internal client teams on project progress and manage communications, reviews, and feedback

• Coordinate team resources and task assignments based on project deliverables and plan

• Present project parameters and checkpoints to set client expectations and ensure timely delivery of quality deliverables

• Provide detailed progress reports and forecasts to internal teams and Account Management

• Analyze project hours to forecast burn and identify potential risks to timeline and budget; recommend mitigation strategies

• Assist with contingency planning, problem resolution, and maintain schedules, budgets, and quality deliverables

• Track changes in scope, actual hours, and make appropriate adjustments to deliver projects on time and within budget

• Keep leadership informed of project progress and raise concerns promptly

• Collaborate with quality assurance team for testing of TSG projects and programs

• Facilitate collaboration, manage conflict, and effectively communicate project information across departments

• Show ownership of the agency process and enforce its use with the team

• Determine creative ways to allocate teams and distribute responsibilities

• Share lessons learned and best practices across departments

• Identify areas for internal improvement and develop implementation plans

These are the qualifications we’re looking for

• 3-5 years of experience in managing small to medium-sized marketing operations and work management projects

• Hands-on experience with Adobe Marketo and Workfront, including the ability to manage projects in the systems and understand the technology being managed

• Experience with Smartsheet, Jira, and Confluence is required

• Prior experience working in marketing/advertising agency operations environment is required

• Knowledge of the Marketo project life cycle (e.g., migration, integration) and be able to identify scope changes

• Strong project management skills, including monitoring and reporting on project status, budgets, schedules, and resource management

• Understanding of information architecture and user experience best practices

• Excellent oral and written communication skills

Bonus Points for...

• Knowledge of Agile and Waterfall methodologies

• MCA (Marketo Certified Associate)

• Client facing experience

• AI experience and curiosity

• Experience with AEM (Adobe Experience Manager)

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $60,150 - $100,350, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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And here’s how we live our values at MERGE

• Ability. Mastering our craft

• Agility. Delivering with a growth mindset

• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!