Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
We are looking for an experienced Senior Salesforce Administrator to support a fast-paced Go-to-Market Systems team working closely with Sales and Operations. This role is focused on keeping Salesforce reliable, accessible, and efficient for day-to-day users across business teams.
You will act as the first point of contact for Salesforce user support, handling access management, user issues, light configuration, data quality, reports, documentation, and escalation of more complex platform challenges to Product and Engineering teams.
COMMITMENT: Full-time, 6+ months
LOCATIONS: India, Bangladesh, Philippines, Singapore
PROCESS: 3 Client Interviews
NOTES: Experience in large-scale technology companies or products with 1M+ users/downloads is strongly preferred.
Serve as the first point of contact for Salesforce user support
Manage Salesforce user provisioning, de-provisioning, and access requests
Troubleshoot user access, visibility issues, and standard Salesforce errors
Maintain roles, profiles, permission sets, sharing rules, and security settings
Perform routine Salesforce configuration, including fields, page layouts, list views, and reports
Support data quality through imports, exports, cleanup, and maintenance activities
Monitor Salesforce Flows, Validation Rules, and standard automations
Escalate complex platform issues to Product or Engineering teams when needed
Document troubleshooting guides, support processes, and standard operating procedures
Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage
5–7 years of hands-on experience as a Salesforce Administrator
Strong knowledge of Salesforce administration and CRM operations
Experience with user access management, roles, profiles, permission sets, and sharing rules
Solid understanding of Salesforce standard objects, including Leads, Contacts, Accounts, and Opportunities
Experience troubleshooting Salesforce access, visibility, and standard system errors
Ability to perform declarative Salesforce configuration, including fields, layouts, reports, and list views
Experience supporting Salesforce data quality through imports, exports, and maintenance
Strong written and verbal English communication skills
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Gramian Consulting Group is a consultancy offering talent solutions (staffing, outsourcing, and recruitment) alongside custom data and AI services and education/mentorship programs. It combines software engineering, technical recruiting, and business strategy to help organizations access talent and technology.
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