Salesforce Consultant

Working with Caravel BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.

Responsibilities:

• Collaborate with clients to understand their business needs, goals, and objectives and translate them into Salesforce solutions.
• Lead the implementation of Salesforce projects, including configuration, customization, and integration with other systems as required.
• Gather and document client requirements and develop detailed project plans, timelines, and deliverables to ensure successful project execution.
• Configure Salesforce to meet client-specific business processes and requirements, including customizing objects, fields, workflows, validation rules, and reports.
• Work closely with cross-functional teams, including developers, administrators, and business stakeholders, to ensure seamless integration and alignment of Salesforce solutions.
• Provide guidance and best practices to clients on leveraging Salesforce features and functionality to drive process improvements and business efficiencies.
• Conduct end-user training sessions and create user documentation to facilitate successful adoption and maximize the benefits of Salesforce implementations.
• Perform data migration and quality assurance activities to ensure accurate and reliable data transfer to Salesforce.
• Stay up-to-date with the latest Salesforce releases, features, and trends, and provide recommendations to clients on leveraging new functionalities.
• Troubleshoot and resolve any issues or challenges that arise during the implementation process, working closely with the client and internal teams to find effective solutions.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or Business Administration.
• Proven experience as a Salesforce Consultant with a strong focus on implementations.
• Certified Salesforce Administrator Required; additional certifications are a plus.
• Experience with Sales Cloud, CPQ, Service Cloud, Experience Cloud, and Marketing Cloud
• In-depth knowledge of Salesforce products, capabilities, and best practices for implementations.
• Strong understanding of business processes and ability to translate client requirements into scalable and efficient Salesforce solutions.
• Proficient in Salesforce configuration, including custom objects, fields, workflows, validation rules, reports, and dashboards.
• Experience with Salesforce integrations, data migration, and data quality assurance.
• Excellent problem-solving and analytical skills, with the ability to identify issues and provide effective solutions.
• Strong interpersonal and communication skills, with the ability to collaborate with clients and internal teams at various levels.
• Comfortable with writing professional documentation and assessments
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience with Salesforce Lightning Experience and Lightning components.
• Knowledge of APEX, Visualforce, and other Salesforce development tools.
• Previous experience working in a consulting or professional services environment.
• Familiarity with Agile/Scrum methodologies.