Head of Strategy & Operations

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Live is a startup inside eBay, working to bring live shopping to eBay’s enthusiast customers. The GM of the North America business is seeking a right hand person who can help the business through the next stage of scaling, building a strong operating system for the team, managing information flow across the team and up to executives, parachuting into critical projects, and getting ahead of the next set of scaling problems.

Key responsibilities

• Build a strong operating system for the North American BU, ensuring information flow to the right people, establishing review cadences with BU and cross functional teams, and acting as the connective tissue between all the parts of the North America business unit (BU) and the connection point to the central Live strategy & ops team. As part of that mandate:

• Set up and own review cadences for the GM with the BU or cross functional teams, ensuring the GM can maintain bird’s eye view of all critical initiatives and progress against them, and disseminating information to the many stakeholders we work with to deliver the business

• Help implement central initiatives inside the NA BU

• Surface opportunities for different collaboration models, joint pain points to resolve, or issues that require GM attention

• Lead cross-cutting projects across the business that don’t fall neatly in category management, programming, or ops execution domains; for example top down initiatives, bi-annual planning, monetization or incentives strategies

• Know the business in and out and help unblock it:

• Understand business drivers in each category and common issues in front of us to resolve; be a thought partner to category teams

• Maintain up to date view of competitive moves and implications for eBay Live

• Perform quick turn analyses to drive business direction

• Perform first diligence of areas of concern in the business or new opportunities on behalf of the GM, sizing issues or opportunities, understanding bottlenecks, helping form plans

• Own exec communications

• Use your deep knowledge of the business to write executive recaps, produce slideware for GM presentations

• Drive adoption of AI best practices for analysis, workflow improvement

Support

• This role manages a strong data analyst and process builder, and is supported cross functionally by a program management team

Must have skills:

• Framework driven thinking; ability to quickly frame up disparate pieces of information

• Ability to consume and retain lots of information

• Strong relationship building skills; wisdom on assessing people’s competencies and motivations

• Ability to create excellent slides for an executive audience, with clear narratives and data support

• Desire to help a fast growing startup through consecutive stages of scaling, with an instinct for

• Fluency with AI tools for analysis

Experience:

• 10 years of experience across consulting and operating; ideally in consumer tech or ecommerce

• Previous chief of staff or strategy & ops experience highly valued

• Previous scale-up experience highly valued

• MBA preferred

Additional Details

The base pay range for this position is expected in the range below:

$178,800 - $238,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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