Sales Operations Coordinator

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started 🚀

About the Role

The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office.

What You'll Do

• Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
• Ensure sales quality control via a live sale verification process prior to booking installations for customers.
• Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
• Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.

About You

• Proficient in Google Workspace or Microsoft Office
• Background in customer service, administration, or hospitality
• Able to work independently and manage tasks in a fast-paced environment
• Strong multitasking and time management skills
• Highly organised, adaptable, and solution-oriented
• Skilled in handling change and resolving conflict calmly and professionally
• Worked within Salesforce CRM (Big bonus!)