Salesforce Solution Engineer

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Salesforce Solution Engineer for our First Quality Enterprises working remotely from the Eastern or Central Time Zone**.** This role focuses on the design, development, and delivery of scalable Salesforce solutions that meet business needs across marketing, sales, and service functions. You will collaborate closely with product owners, analysts, and technical stakeholders to build solutions on the Salesforce platform and transition them to the Run Team for day-to-day support.

As part of our Build-Run model, this role requires strong technical skills, excellent communication, and a clear understanding of how to document, deploy, and hand off completed work. The ideal candidate is someone who can bridge the gap between business problems and technical solutions.

Primary responsibilities include:

Build Team Responsibilities

• Work as a core member of the Build Team to design and implement Salesforce solutions that align with business goals

• Translate business requirements into Salesforce features using best practices in configuration and custom development

• Build scalable solutions including Flows, custom objects, validation rules, Apex classes, and Lightning components

• Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools

• Collaborate with stakeholders to gather requirements and conduct design reviews

Transition to Run

• Document solutions, user stories, and technical processes to support smooth handoffs

• Coordinate with the Run Team to deliver training, walkthroughs, and knowledge transfer sessions

• Ensure proper deployment and environment strategy is followed for releases

• Provide post-deployment support and monitor for initial performance or adoption issues

Platform Administration and Optimization

• Manage configuration items such as profiles, permission sets, page layouts, and automations

• Maintain clean data practices through deduplication, validation, and system governance

• Support change management processes including version control and deployment documentation

Continuous Improvement and Enablement

• Stay current on Salesforce releases and suggest opportunities to improve performance or automation

• Recommend new tools or AppExchange solutions as appropriate

• Promote platform governance, reuse, and system standards across business units

The ideal candidate should possess the following:

• 5 plus years of experience as a Salesforce Administrator or Developer

• Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components

• Experience building and deploying integrated solutions using APIs or middleware

• Familiarity with DevOps practices and tools like Git, Azure DevOps, Gearset, or Salesforce DevOps Center

• Experience documenting technical designs and leading transitions to support or operations teams

• Salesforce Administrator Certification

Preferred

• Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)

• Experience with large-scale enterprise environments or multi-cloud Salesforce implementations

• Understanding of agile development methods and tools like Jira or Asana

• Experience collaborating with Run Teams or Support Teams in a Build-Run structure

Soft Skills

• Clear written and verbal communication

• Strong problem-solving mindset with attention to detail

• Ability to work independently while being an active collaborator

• Comfortable with shifting priorities and managing multiple deliverables

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.