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Own and manage end-to-end CRM projects, from scoping to deployment
Ensure data accuracy and integrity across CRM platforms, maintaining the golden client record
Lead “Lead management and client survey” initiatives to uncover business gaps and drive strategic improvements
Collaborate with data vendors, IT teams, and marketing to align CRM capabilities with business goals
Develop project plans, timelines, budgets, and risk mitigation strategies
Monitor KPIs and report on project performance to senior leadership
Facilitate stakeholder workshops and feedback sessions
Ensure compliance with POPIA and other data governance frameworks
Champion CRM best practices and continuous improvement across the business
Experience 5+ years in CRM administration, data and project management, ideally with exposure to Salesforce CRM, some background SAP and working with stakeholders and retail environments
CRM Tools Proficiency in Salesforce, SAP, or similar platforms, other Martech systems
Data Management Strong understanding of data architecture, client segmentation, and lead scoring
Reporting Skilled in dashboarding tools (Power BI, Tableau) and Excel
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WNS Global Services is a leading business process management (BPM) company headquartered in Mumbai, India, providing digital-led transformation, analytics, and outsourcing services. It serves enterprise clients across industries including insurance, banking, travel, healthcare, retail, and manufacturing worldwide.
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