Senior Sales Operations Analyst

Company Overview

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we’re redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation. Our customers work hard, and so do we - giving them tools to get more done with less stress.

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously. We believe in growing together, celebrating successes, and empowering each team member to make a real impact.

Role Overview

ServiceCore is scaling its revenue organization and is hiring a Senior Sales Operations Analyst to shape how our sales team runs: the systems they rely on, the data they trust, the processes that scale, and the AI workflows that give them an edge.

Reporting to the Director of Operations, this is an individual contributor role. You'll partner closely with the CRO and sales leadership to bring rigor to forecasting, clarity to reporting, and discipline to the way our tech stack is built and governed. You'll be the person leadership turns to for an honest read on pipeline health, and the architect behind the systems that make that read possible.

You'll take a sales organization with strong fundamentals and build the infrastructure it needs to keep scaling: clean data, trusted reporting, repeatable processes, and AI-powered workflows that make selling faster and smarter. This is a great opportunity to work with an amazing hybrid office/WFH team that's based in Denver, CO.

Role and Responsibilities

To drive consistent, intelligent sales execution, you will:

• Lead AI-powered sales execution

• Shape how AI shows up in the sales motion. Evaluate, recommend, roll out, and drive adoption through tools that reduce manual work, sharpen rep efficiency, and surface stronger signals.

• Use Gong intelligence, Clay enrichment, Claude and AI-driven workflows to automate repetitive work and improve outreach quality and timing.

• Own the sales tech stack and data foundation

• Maintain and evolve our core sales systems, including Salesforce, Gong, and Clay. Decide how they're configured, how they connect, and how they grow with the business.

• Set the governance for the sales tech stack: access controls, change management, integration standards, and the evaluation criteria for adding or sunsetting tools.

• Drive forecasting, reporting, and performance insights

• Build and maintain the dashboards, reports, and KPIs that give leadership a clear read on pipeline health, rep performance, and revenue outcomes.

• Translate data into clear, actionable insight for the CRO and Director of Operations. Surface gaps early and bring recommendations alongside them.

• Standardize and scale sales processes and enablement

• Support sales enablement, including rep onboarding, playbooks, and tool training, so reps stay sharp.

• Partner with CX, Product, and Marketing on clean handoffs and aligned go-to-market execution.

• Maintain process documentation, playbooks, and SOPs so new reps ramp faster and the team scales without losing consistency.

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or a comparable analytical role at a SaaS company.

• A track record of owning sales systems and processes end-to-end, from design through adoption and continuous improvement.

• Active use of AI in your daily work, with experience evaluating, implementing, and operationalizing new AI-enabled capabilities. We are looking for someone to push us forward as a department and candidates with evidence-based results will shine brightest.

• Experience with modern sales tooling including: Salesforce, Outreach, Gong Engage and Clay.

• Strong analytical instincts and the ability to design reporting frameworks, build dashboards that leadership trusts, interpret pipeline data, and translate it into clear recommendations.

• Comfort building enablement assets, including rep onboarding materials, playbooks, and tool documentation.

• Strong judgment, a bias for action, and the ability to bring recommendations to the table cross-functionally.

Work Environment

• Casual, open-office environment

• Tuesdays and Wednesday in office for local employees (free parking!)

• Fully stocked kitchen with fresh food and coffee at our Denver HQ

• Hybrid and fully-remote work

• Regular company events / outings

Salary & Benefits

• Base Salary: $110-130K (Dependent on Experience)

• 14 Company Holidays in addition to an Open Time Off policy

• Healthcare, dental and vision insurance with generous employer contributions

• 401K w/ match

• Regular lunches and a fully-stocked kitchen (if in Denver)

• Bi-weekly Grubhub lunch stipend for remote folks

• Company-provided hardware of your choice/configuration

• A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun.

Ready to Apply?

If you believe you match the above criteria and are desiring a dynamic start-up environment with a management team that is dedicated to your success, then please apply!

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.