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At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Salesforce Technical Consultant is responsible for designing, configuring, developing, and supporting Salesforce solutions that meet business and client requirements. This role is primarily focused on hands-on technical delivery, working closely with functional consultants, solution architects, project managers, and other developers to build high-quality, scalable, and maintainable Salesforce solutions.
A Technical Consultant contributes across the delivery lifecycle, including technical design, build, testing, deployment support, and defect resolution. They are expected to apply sound development practices, collaborate effectively with project teams, and contribute to successful delivery outcomes while continuing to grow their technical consulting capability.
Build Salesforce solutions using a combination of declarative and programmatic capabilities
Translate functional requirements and solution designs into technical components and build tasks
Develop solutions across areas such as Apex, Lightning Web Components, flows, validation rules, integrations, and security controls
Support the implementation of scalable and maintainable solutions aligned to project requirements and architectural direction
Contribute to technical design discussions and raise implementation considerations, risks, and constraints
Develop custom Salesforce functionality using platform tools and coding frameworks
Configure standard platform features where appropriate to support business requirements
Support integration development and external system interactions under the guidance of architects or senior technical team members
Write clean, efficient, and maintainable code aligned to agreed standards
Assist with troubleshooting, debugging, and defect resolution during build and test phases
Perform unit testing and support system, integration, and user acceptance testing activities
Ensure technical deliverables are complete, tested, and aligned to requirements
Participate in code reviews and apply feedback to improve quality and consistency
Support documentation of technical designs, configuration, and deployment activities
Follow established development standards, governance processes, and release practices
Work closely with functional consultants and business stakeholders to understand requirements and clarify technical implications
Collaborate with other developers, architects, and delivery team members across project activities
Support sprint planning, estimation, and backlog refinement activities
Communicate progress, issues, and dependencies clearly to the project team
Contribute positively to team delivery, knowledge sharing, and problem solving
Continue building capability across Salesforce platform development, tools, and best practices
Seek feedback and coaching to improve technical and consulting skills
Contribute to reusable components, technical assets, and delivery accelerators where appropriate
Share learnings and support knowledge exchange within the broader team
Support estimation and pre-sales activities where required
Contribute technical input to solution discussions, assumptions, and delivery planning
Assist with internal demos, assets, or proof-of-concept activities where relevant
Experience delivering Salesforce solutions in a development, configuration, or technical consulting role
Hands-on experience with Salesforce platform development including Apex, Lightning Web Components, flows, and other declarative features
Understanding of Salesforce data model, security model, automation capabilities, and platform constraints
Ability to interpret requirements and convert them into effective technical solutions
Strong problem-solving and debugging skills
Good written and verbal communication skills
Ability to work collaboratively within cross-functional delivery teams
Familiarity with agile delivery methods and project-based delivery environments
Salesforce certifications such as Administrator, Platform Developer I, JavaScript Developer I, or related credentials
Experience with Sales Cloud, Service Cloud, Experience Cloud, or other Salesforce products
Exposure to integrations, APIs, data migration, or DevOps tooling
Experience working in consulting, implementation, or client-facing delivery environments
Familiarity with version control, deployment processes, and release management practices
Strong hands-on builder with a practical and quality-focused mindset
Detail-oriented and committed to producing reliable technical outcomes
Collaborative and open to feedback, coaching, and continuous improvement
Proactive in identifying issues, risks, and better ways of working
Comfortable working in structured delivery environments while adapting to change
Focused on delivering value for clients and the wider project team
Quality and reliability of technical deliverables
Timely completion of assigned build and support tasks
Adherence to development standards and technical best practice
Effective collaboration with functional and technical team members
Positive contribution to successful project outcomes
Growth in technical depth, consulting maturity, and delivery autonomy over time
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Probe Group is an Australian-founded BPO and customer experience (CX) services provider. With 19,000+ employees across 24 markets, they offer outsourcing, digital transformation, and CX solutions for sectors like government, telecom, and finance.
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