At Human Intelligence, we're building a future where artificial intelligence helps people better understand themselves, better understand each other, and ultimately create a happier, healthier, and more connected world.
We believe technology should remove friction, automate repetitive work, and create better human experiences.
Every customer journey.
Every campaign.
Every email.
Every automation.
Every CRM pipeline.
Every marketing sequence.
Every interaction.
They're all opportunities to create exceptional experiences through intelligent systems.
As we continue expanding globally, we're looking for an exceptional Keap/Infusionsoft Automation Specialist to help build and optimize one of the most sophisticated AI-first CRM ecosystems in our organization.
This isn't a traditional CRM administration role.
You won't simply update contact records or send newsletters.
You'll become one of the technical specialists responsible for designing intelligent customer journeys that support marketing, sales, onboarding, education, customer success, partnerships, and business operations.
You'll work directly with Marketing, Operations, Sales, Customer Success, Executive Leadership, Product, Automation Specialists, and AI Engineers to build scalable systems that improve every stage of the customer lifecycle.
If you enjoy combining automation, customer psychology, technology, AI, and operational excellence, you'll thrive here.
USD $1,000–$1,500 per month, depending on your Keap/Infusionsoft expertise, automation capability, AI proficiency, systems thinking, and overall alignment with the role.
Monthly KPI and performance incentives based on automation quality, customer journey improvements, campaign performance, AI innovation, operational excellence, and measurable business outcomes.
We're looking for someone who naturally thinks in customer journeys.
Someone who understands that great automation creates better customer experiences—not just fewer manual tasks.
You'll build sophisticated CRM systems using Keap (formerly Infusionsoft), including campaigns, automation sequences, lead nurturing, customer onboarding, forms, landing pages, opportunity pipelines, reporting dashboards, integrations, and AI-powered workflows.
This is an AI-first technical role.
You'll actively use AI throughout planning, workflow design, documentation, QA, troubleshooting, optimization, and continuous improvement.
Every customer interaction matters.
The systems you build will directly influence:
Lead generation
Customer onboarding
Marketing performance
Sales conversion
Customer retention
Operational efficiency
Business scalability
Customer satisfaction
Your work will become part of the operational foundation powering Human Intelligence's growth.
As our Keap/Infusionsoft Automation Specialist, you'll design, build, optimize, test, document, and continually improve CRM workflows and marketing automation systems across multiple products and brands.
You'll work closely with Marketing, Sales, Operations, Customer Success, Product, Executive Leadership, and Automation Specialists to ensure every customer journey is intelligent, scalable, and continuously improving.
This role requires someone who is highly independent, proactive, technically capable, and comfortable taking ownership from planning through implementation.
Design and build:
Marketing campaigns
Automated customer journeys
Email sequences
Opportunity pipelines
Lead nurturing systems
Customer onboarding
Forms
Landing pages
CRM automations
Internal notifications
Customer segmentation
Reporting dashboards
Improve lead management.
Optimize campaign performance.
Increase customer engagement.
Reduce manual work.
Improve lifecycle automation.
Support business growth.
Leverage AI to improve:
Workflow architecture
Campaign planning
Documentation
QA
Testing
Troubleshooting
Customer journey mapping
Reporting
Process optimization
Knowledge management
Improve CRM architecture.
Maintain campaign quality.
Optimize automation performance.
Improve reporting accuracy.
Reduce technical debt.
Strengthen platform scalability.
Partner closely with:
Marketing
Sales
Operations
Customer Success
Product
Executive Leadership
Automation Specialists
Designers
to deliver exceptional customer experiences.
Improve CRM performance.
Increase automation maturity.
Strengthen customer journeys.
Improve documentation.
Reduce operational complexity.
Continuously improve every campaign and workflow.
At Human Intelligence, automation is about creating exceptional customer experiences.
Technology should simplify complexity.
AI should strengthen human capability.
Every system should help people—not frustrate them.
Artificial intelligence is embedded throughout our CRM operations.
We expect every Keap/Infusionsoft Automation Specialist to actively leverage AI to improve:
Campaign planning
Workflow architecture
Documentation
QA
Technical troubleshooting
Reporting
Customer segmentation
Optimization
Knowledge management
Continuous improvement
Behind every automation is a real person.
Every workflow should feel thoughtful.
Every communication should feel personal.
Every customer journey should build trust.
Technology should create more meaningful human experiences—not less.
We hire builders.
If you identify a better campaign...
Build it.
If you discover a workflow improvement...
Implement it.
If AI can improve a customer journey...
Lead the initiative.
Every automation should be:
Thoroughly tested
AI quality assured
Human validated
Clearly documented
Reliable
Scalable
Easy to maintain
Attention to detail is one of the most important qualities for success in this role.
Keap evolves.
AI evolves.
Marketing evolves.
Customer expectations evolve.
We're looking for someone who genuinely enjoys learning, experimenting, improving systems, and staying ahead of emerging technologies.
We're looking for an exceptional automation specialist who combines technical expertise with customer-centric thinking.
You should have:
3+ years of hands-on Keap (formerly Infusionsoft) experience.
Experience building advanced marketing automation campaigns.
Strong understanding of CRM systems and customer lifecycle marketing.
Experience creating email campaigns, forms, landing pages, and automation sequences.
Strong troubleshooting capability.
Excellent written and verbal English communication skills.
Outstanding organizational capability.
Exceptional attention to detail.
Ability to work independently within a fully remote environment.
We're specifically looking for professionals who actively embrace AI.
Experience using AI for:
Campaign planning
Workflow architecture
Documentation
QA
Reporting
Customer segmentation
Marketing optimization
Technical troubleshooting
Prompt engineering
Workflow improvement
will be highly regarded.
Experience using ChatGPT and modern AI productivity tools is expected.
Experience with any of the following will be highly regarded:
Keap
Infusionsoft
Thryv
WordPress
API integrations
Webhooks
Zapier
n8n
Stripe
CRM migration
Marketing automation
AI Agents
SaaS
HealthTech
Education platforms
You'll be successful if you consistently:
Build reliable CRM systems.
Deliver exceptional automation quality.
Improve customer journeys.
Increase campaign performance.
Reduce manual work.
Leverage AI to improve speed and quality.
Produce outstanding technical documentation.
Deliver projects requiring minimal revisions.
Continuously improve CRM performance.
You genuinely enjoy building intelligent systems.
You naturally think in customer journeys.
You embrace AI as part of your daily workflow.
You proactively improve processes.
You solve problems independently.
You communicate professionally.
You have exceptional attention to detail.
You're highly organized.
You enjoy learning emerging technologies.
You're motivated by building systems that genuinely improve people's lives.
USD $1,000–$1,500 per month, depending on your Keap expertise, automation capability, AI proficiency, technical execution, and overall alignment with the role.
In addition to your monthly retainer, you'll be eligible for monthly performance incentives, based on measurable contribution, including:
Automation quality
Campaign performance
CRM optimization
Customer experience improvements
AI implementation and innovation
Documentation quality
Cross-functional collaboration
KPI achievement
Overall business impact
Compensation reviews are conducted following successful completion of the probationary period and are based on sustained performance, technical leadership, increased responsibility, innovation, and measurable business outcomes.
Help build one of the world's most advanced AI-first CRM ecosystems.
Design intelligent customer journeys that positively impact thousands of people.
Work directly with executive leadership on high-impact initiatives.
Access cutting-edge AI tools and automation technologies.
Enjoy genuine ownership and technical autonomy.
Work remotely with flexibility and an outcome-focused culture.
Collaborate with exceptional marketers, automation specialists, product leaders, and AI experts.
Grow your career as Human Intelligence continues expanding globally.
We're looking for CRM architects—not simply campaign builders.
As Human Intelligence continues to scale, exceptional performers will have opportunities to progress into Senior CRM Architect, Marketing Automation Lead, Director of Revenue Operations, Head of Business Systems, AI Solutions Architect, or broader technology leadership positions.
If you're passionate about combining Keap, AI, automation, and customer experience to build intelligent business systems that genuinely improve people's lives, we'd love to hear from you.
Apply today and help build the future of Human Intelligence.
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