Salesforce Administrator II
Thermo Fisher Scientific·Redding, CA · Birmingham, AL · Richmond, VA · Cambridge, MA · Washington, IN · Pennsylvania, US · Kansas, US · Ohio, US · Iowa, US · Wisconsin, US · North Carolina, US · Georgia, US · Texas, US
Standard (Mon-Fri)
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
This position is within the Specialty Diagnostics Group at Thermo Fisher Scientific. The ideal employee can be remotely based in the US central or eastern time zone or remotely based in United Kingdom.
As a SalesForce.com Support Specialist, you will support the users of our SalesForce.com system. Will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.
Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
Support the CRM user community and the software development/technical teams through which requirements and support flow
Capture business requirements from business community and IT community
Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM
Provide day to day business user support of CRM system
Creation & Maintenance of production quality operational dashboards, data reports and analysis
Training to small groups via web
Document data and system improvements or change requests
Communication of changes and issues within region supporting
Perform testing on issues and improvements
Act closely with system collaborators from all divisions in the business
Support CRM//Power BI/CPQ Projects as needed
Support of SalesForce.com user submitted tickets
Other Duties as assigned
Bachelor’s Degree from an accredited higher learning institution preferred
Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree.
1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
Experience with eliciting information from users to support SalesForce.com
Experience in a Scientific or Pharmaceutical environment is advantageous
SFDC Business Analyst or Administrator or AI certified desired
Must be results oriented with a good attention to detail
Experience leading projects and timelines
Must have strong written and oral communication skills, proficient in written & oral English
Interact professionally with a diverse group of domain authorities, managers, and executives
For US based hires
Must be legally authorized to work in the United States without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.
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Thermo Fisher Scientific is a global leader in serving customers across healthcare, pharmaceutical, biotech, and industrial sectors. They provide laboratory equipment, reagents, software, and services enabling research, diagnostics, and manufacturing. Their offerings help customers in drug discovery, clinical diagnostics, and quality control.
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