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Our Vision At Pinnacle, our vision is to make the world reliable, one customer at a time. Reliability, to us, means customers can trust that their facilities operate when and how they are supposed to — safely, efficiently, and continuously improving. We help our customers increase safety, efficiency, and performance by deeply understanding their goals, solving real problems, executing with discipline, and staying aligned every step of the way. This is not abstract — it is how we work, every day.
How We Work: The Pinnacle Way Every role at Pinnacle operates within The Pinnacle Way (TPW). This is not a set of values on a wall — it is the standard by which we hire, work, and measure our success. We Understand We seek to understand the real goals, constraints, people, and dynamics at play — not just what is said out loud. We listen carefully, ask thoughtful questions, and adjust when our assumptions are wrong. We Solve We take ownership of problems. We collaborate, think creatively, and build thoughtful solutions — especially when the path forward is not obvious. We Execute We value disciplined execution. Our work is organized, intentional, high-quality, and delivered with consistency. We follow through and hold ourselves accountable. We Align We communicate clearly and proactively. We keep each other and customers informed, aligned, and never surprised by outcomes or progress.
Who Thrives at Pinnacle Across every function, level, and role, successful Pinnacle team members consistently demonstrate these behaviors:
Position Go-To-Market Operations Manager – India
Job Summary You will build Pinnacle’s GTM operations function from the ground up, owning the systems, processes, and data that drive predictable pipeline and faster deal velocity for our software + services business. This is a hands‑on, individual‑contributor role reporting to the VP of GTM Strategy.
Design, implement and maintain the HubSpot-based GTM stack (CRM, marketing automation, reporting).
Define and enforce lead-to-opportunity processes: MQL definition, routing, SLA, lead scoring, and handoff hygiene.
Build, gate and operationalize sales pipeline stages (opportunity definitions, weighting, forecast hygiene).
Automate lead routing, assignment, and response workflows to materially reduce lead response time.
Create dashboards and weekly/monthly reporting for pipeline health, funnel conversion metrics, campaign ROI, and KPIs.
Partner with Finance to align reporting (ACV, forecast accuracy, opportunity velocity) and enable deal-level analytics.
Own data hygiene and integrations (forms, website, Apollo/ZoomInfo feeds, analytics), including deduplication, enrichment, and sync rules.
Implement practical, scalable automation and lightweight GTM engineering (bots/agents/workflows) to remove manual work.
Train and document processes for sales, marketing, and Hyderabad GTM team members; maintain runbooks.
Drive continuous improvement: experiment with tooling and workflows, measure lift, and roll out proven changes
Lead response time reduced from days to minutes/hours.
Improved MQL → SQL conversion and pipeline velocity (measurable month-over-month).
Forecast accuracy and deal stage hygiene improvements.
Number of qualified discovery meetings sourced via ops-enabled motions (ABM, inbound, outbound automation).
Reduction in manual tasks through automation (hours saved per week).
8+ years in GTM/marketing operations, RevOps or Sales Ops; proven hands-on experience building processes from scratch.
Deep practical experience with HubSpot (CRM + Marketing) — building workflows, custom objects, lists, scoring, and dashboards. Salesforce experience is a plus.
Strong data orientation: comfortable with SQL / BI tools or Looker/Power BI/Looker Studio; able to translate data into actionable narratives.
Demonstrated success implementing ABM operations and account-based routing/measurement.
Track record of automating manual workflows (bots, API-driven automations, or no-code tools).
Excellent cross-functional collaborator — experience partnering with sales leadership, finance, marketing, and product.
Comfortable in a “scrappy” environment: pragmatic, bias for action, and able to document and standardize as you go.
Strong written and verbal communication skills; experience creating playbooks and training materials.
Regardless of role, title, or tenure, you will be expected to:
Take ownership of your work and outcomes
Seek to understand before acting
Contribute actively to solving challenges, not just identifying them
Execute with discipline, quality, and reliability
Communicate clearly to maintain alignment with teammates and customers
Demonstrate integrity, accountability, and respect in all interactions
Continuously learn, improve, and grow — personally and professionally
Pinnacle may not be the right fit if you:
Prefer rigid structure with narrowly defined responsibilities
Avoid accountability, feedback, or ownership of outcomes
Expect problems to be solved for you rather than with you
Are uncomfortable operating in dynamic, evolving environments
Prioritize personal recognition over team success
We believe clarity works both ways. Our goal is long-term mutual success — not just filling roles.
The Complete You
Company Celebrations
This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.
The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.
This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.
Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.
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Pinnacle Reliability is an industrial asset reliability and integrity management company serving process industries such as oil and gas, chemicals, and power. It combines software, data analytics, and engineering services to help clients improve asset performance, safety, and operational efficiency.
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