Sales Operations Analyst

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

We are seeking a detail-oriented and strategic Sales Operations Analyst to join our team. This role is critical in driving the efficiency and effectiveness of our sales organization through data-driven insights and operational support. The ideal candidate will be responsible for territory planning and management, forecasting, pipeline management, and system/tool optimization to support business growth and performance.

What You Will Do

• Territory Planning & Management

• • Develop, implement, and maintain sales territory models to ensure balanced workload and market coverage.
• • Partner with sales leadership to evaluate territory performance and make recommendations for optimization.

• Forecasting & Reporting

• • Support the development and refinement of sales forecasts by analyzing historical trends, pipeline data, and sales activity.
• • Maintain and deliver regular reporting packages for sales leadership, including forecast accuracy, attainment, and trending analysis.
• • Collaborate with Finance and Sales to ensure alignment on forecast methodologies and targets.

• Pipeline Management

• • Monitor pipeline health, coverage, and movement to provide visibility into sales performance and future revenue.
• • Identify gaps, risks, and opportunities within the funnel and recommend actions to improve conversion rates and deal velocity.
• • Support sales reps and managers with insights and tools to manage their pipelines effectively.

• Systems & Tools Optimization

• • Serve as a key business user and administrator for CRM (e.g., Salesforce) and related sales systems.
• • Drive process improvements and system enhancements to streamline sales operations and improve user experience.
• • Coordinate with IT and vendors to test, implement, and train on new tools and system updates.

What You Will Bring

• Bachelor’s degree in Business, Finance, Economics, or a related field preferred.

• 2–5 years of experience in Sales Operations, Business Operations, or a related analytical role.

• Strong analytical skills with proficiency in Excel, Salesforce (or other CRM systems), Anaplan and BI/reporting tools (e.g., Tableau, Power BI)

• Excellent communication and interpersonal skills with the ability to work across functions and levels.

• Highly organized and detail-oriented with a proactive and problem-solving mindset.