Customer Success Manager, CRM Specialist

Customer Success Manager CRM Specialist

When customer engagement is life!

You know the feeling: an organiser has just launched a sold-out event. Now comes the next challenge, keeping visitors engaged before, during and after the event. The right message at the right time, to the right audience can make all the difference.

That's where you come in.

We're looking for a Customer Success Manager CRM Specialist who doesn't just answer questions but helps organisers unlock the full potential of our new CRM platform that's set to be rolled out. Someone who loves combining technology, marketing and commercial thinking to help customers grow their audience and sell more tickets.

Your Role in the Spotlight

As our newest Customer Success Manager CRM Specialist, you'll become the go-to expert for our CRM & marketing platform. You'll guide organisers through their entire customer journey: from onboarding and training to adoption and long-term success. You are part consultant, part trainer and part campaign manager.

One moment you're helping a festival set up automated pre-event campaigns, the next you're showing a theatre how to segment audiences and increase repeat visitors. You don't just explain features; you show customers how to use them to achieve real business results. Your mission? Make every customer confident enough to run successful CRM campaigns completely independently.

What you'll be doing

• The Onboarding Expert: You'll onboard new customers, configure their CRM environment, and deliver practical training using real-world examples from the event industry.

• The Adoption Coach: You'll ensure customers not only start using the platform but also keep using it. Through proactive check-ins, best practices and smart advice, you'll drive product adoption and self-service.

• The Campaign Consultant: You'll advise customers on audience segmentation, email marketing, automations and campaign strategies that increase engagement and ticket sales.

• The Growth Partner: You naturally spot commercial opportunities. Whether it's introducing advanced CRM features or helping customers improve campaign performance, you're always looking for ways to create more value.

• The Product Translator: You collect customer feedback and translate market needs into valuable insights for our Product team, helping shape the future of our CRM solution.

You're The Headliner if...

You combine customer empathy with commercial thinking. You enjoy teaching others, love technology and get excited when customers achieve measurable results.

• You have 3-5 years of experience in Customer Success, CRM consulting, email marketing or campaign management.

• You have hands-on experience with CRM and email marketing platforms such as Mailchimp, Brevo or similar marketing automation tools.

• You understand how customer journeys, segmentation and email campaigns drive business growth.

• You're commercially minded and know how to turn customer goals into successful outcomes.

• You enjoy presenting, training and explaining complex topics in a simple way.

• You speak and write Dutch and English fluently. French is a big plus.

• You're proactive and entrepreneurial, and you don't wait for someone to tell you what to do.

Welcome to the Weeztix Family

Weeztix powers events in over 100 countries. From our offices in Amsterdam, Düsseldorf and Eindhoven, more than 70 colleagues work every day towards one mission: building the best ticketing platform in the world.

With the launch of our CRM solution, we're entering an exciting new chapter. You'll have the opportunity to shape how organisers connect with millions of visitors and become one of the first specialists in a product with enormous growth potential.

The atmosphere? Ambitious but informal. Just smart people building great products together.

What you'll get:

• The Spot: A full-time position at our brand new Amsterdam office.

• The Freedom: Plenty of room for your own ideas and initiatives.

• The Impact: The opportunity to play a key role in launching and growing a brand-new product within the Weezevent Group.

• The Fun: Daily free lunch, team drinks and events and access to the best festivals and events.

• Body & Mind: Personal training once a week at our office, plus benefits like an electric lease bike if you want

• The Balance: 25 vacation days, a solid pension scheme (or additional salary) and the opportunity to work remotely once a year.

Ready to take the stage?

Are you excited to help event organisers become CRM experts? Do you enjoy combining technology, customer success and commercial impact? Then we'd love to meet you. Apply now and help shape the future of customer engagement in the event industry.

Procedure

No lengthy assessments. We'll start with a short introductory call. If there's a match, we'll invite you to our Amsterdam office to show you the world of Weeztix—and hopefully learn more about yours too.

Wij vullen deze vacature zelf in; acquisitie door derden wordt daarom niet op prijs gesteld.