About Us 🚀
Immutable is the world’s fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3.
Founded in 2018, Immutable is one of Australia’s fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming.
Over 6 million players use Immutable Passport, our unified identity enabling frictionless cross-game experiences, and our Immutable Audience platform has become the fastest-growing SaaS product line in our history. We're scaling rapidly, backed by a global team of creators, engineers, and gamers united by one mission: to build the most valuable growth layer in gaming and redefine how games launch, scale, and succeed. 🚀
About The Role 🤔:
Immutable is building the future of player onboarding, discovery, and engagement. Our mission is to help more games launch successfully using next-generation growth and automation tools.
As an Associate GTM Operations Engineer, you’ll sit at the intersection of Applied AI, Automation Engineering, Support Operations, and Commercial Strategy. You’ll help scale our automation-led support engine, streamline GTM workflows, and build tools that empower our Commercial, Growth, and BD teams.
This is a high-impact, hands-on role where you’ll diagnose issues, optimise processes, build automations, and work closely with Product and Engineering teams to improve our customer and internal user experience.
You'll Be Empowered To 🎮
- Supercharge the Commercial Engine: Architect, optimize, and execute the critical processes, tools, and data workflows that form the backbone of our commercial team.
- Scale Intelligent Support: Take ownership of our customer support function, driving initiatives that allow us to scale efficiently while maintaining a world-class user experience.
- Accelerate GTM Strategy: You will play a pivotal role in the Go-to-Market strategy for Immutable Audience, designing and deploying automation initiatives that widen our reach and impact.
- Unlock Insights Through Data: Conduct ad-hoc analysis and provide insights that inform GTM strategy, customer onboarding, and support efficiency.
We'd Love You To Bring 🤝
- Strong troubleshooting skills with the ability to distinguish symptoms from root causes.
- Experience working in technical support, RevOps, operations engineering, or workflow automation.
- Ability to communicate complex technical details clearly to both technical and non-technical audiences.
- Comfortable working with data (SQL, dashboards, analysis) to support decision-making.
- Curiosity, proactivity, and a strong bias toward learning new systems and solving problems at scale.
- Strong knowledge of growth marketing, sales, business development, go-to-market, RevOps, support operations, or startup environments.
Bonus Points For ✅
- Experience using or integrating AI tools (LLMs, agents, prompt engineering, automation tools like Make/Zapier/N8N/RelevanceAI).
- Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar.
Why This Role Is Exciting 🚀
- You’ll gain deep experience across AI systems, GTM tooling, commercial strategy, and support automation.
- You’ll work closely with talented Engineering, Product, Growth, and Customer teams in a fast-paced, high-ownership environment.
- You’ll directly shape how Immutable supports both players and studios at scale.
- Your work will have immediate visibility and measurable impact (revenue, workflow efficiency, support quality).
