RevOps Account Manager

REVOPS ACCOUNT MANAGER MISSION

You are the connective tissue between Everbrave’s clients, their revenue systems, and our delivery team. As RevOps Account Manager, you own the success of HubSpot-centric client engagements from onboarding through adoption, optimization, and expansion.

While HubSpot is our primary CRM platform as a Platinum Partner, this role is first and foremost a Revenue Operations and Business Technology Leader – responsible for designing scalable systems that align sales, marketing, service, and data to drive measurable growth.

Your mandate is to translate business goals into scalable revenue architecture while protecting Everbrave’s margin, utilization, and long-term account value. This is a senior, client-facing role that blends strategy, systems thinking, and hands-on execution. You lead complex implementations without becoming the bottleneck and ensure HubSpot delivers measurable business outcomes.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by HubSpot and RevOps engagements that are clearly designed, confidently delivered, and meaningfully adopted. Clients understand why their systems are built the way they are and trust the architecture supporting their revenue operations. Onboardings reach value faster, implementations remain clean and scalable, and teams across marketing, sales, and service use HubSpot consistently and correctly to make better decisions. Internally, the Growth Team executes with clarity and confidence, delivery is more predictable, and senior leaders are no longer the default escalation point for complex RevOps decisions. Over time, this role contributes to stronger client retention, expansion opportunities, healthier margins, and a HubSpot practice that can scale without relying on individual heroics.

STRENGTHS WE’RE LOOKING FOR

You have a deep understanding of Revenue Operations and business systems architecture. You are fluent in how revenue flows through an organization – from lead to opportunity to closed revenue to retention – and can design systems that are technically sound, scalable, and grounded in how teams actually operate day to day.

You bring expertise in CRM and business technology ecosystems. HubSpot experience is essential, but broader exposure to platforms such as Salesforce, ERPs, marketing automation tools, BI/reporting systems, or integration middleware is highly valued.

You are a strategic systems thinker who naturally looks downstream. You anticipate second- and third-order impacts and make confident decisions about what needs to be built now versus what should be phased later. You balance best practices with real-world constraints and client priorities ensuring solutions are powerful without being overengineered.

You bring strong business and commercial acumen. You understand revenue models, forecasting, operational workflows, and the financial impact of system design decisions. You connect technical architecture directly to business outcomes, margin protection, and long-term scalability.

You build trust quickly with clients and internal teams alike. You communicate complex business system decisions clearly and calmly, guide stakeholders through change with confidence, and are comfortable challenging assumptions when needed. You take ownership within defined guardrails and thrive in collaborative environments, working closely with Growth Managers, and Marketing & HubSpot Specialists to ensure strategy translates cleanly into execution and measurable results.

GENERAL RESPONSIBILITIES

Client Onboarding, Implementation & Training

• Lead structured HubSpot onboarding and implementation across Sales, Marketing, Service, and Data

• Own scope, timelines, risks, dependencies, and success criteria

• Translate business objectives into practical CRM, automation, and reporting solutions

• Design and deliver training that drives adoption — not just completion

• Ensure every client exits onboarding with documentation, operating rhythms, and clear ownership

Revenue Architecture & Systems Design

• Lead revenue systems design engagements, not just platform implementation

• Translate business objectives into scalable CRM, automation, integration, and reporting frameworks

• Diagnose friction across the full revenue lifecycle

• Ensure revenue processes are reflected clearly in system architecture

Revenue Operations Strategy & Enablement

• Act as a trusted RevOps advisor to client Sales, Marketing, and Service leaders

• Diagnose friction across the full revenue lifecycle (lead → deal → customer → renewal)

• Design pipelines, lifecycle stages, workflows, scoring, and reporting that align teams and data

• Help clients move from reactive CRM usage to insight-driven decision-making

Integrations & Data Strategy

• Design integration strategies using native tools, APIs, middleware (Zapier, Make.com) and webhooks

• Ensure clean, reliable data flow across HubSpot and third-party platforms (ERP, finance, ads, service platforms)

• Advise on system-of-record decisions and data ownership

• Identify and mitigate risks related to duplication, sync conflicts, and reporting integrity

Best Practices, SOPs & Scalability

• Define and document RevOps and HubSpot best practices

• Create reusable SOPs for common implementation scenarios

• Prevent over-engineering while future-proofing systems

• Support the maturation of Everbrave’s business technology practice

Team & Delivery Leadership

• Provide clear briefs, requirements, and success criteria

• Oversee HubSpot implementation workstreams to ensure quality of workmanship

• Know when to lead directly vs. bring in specialized expertise

• Maintain accountability without micromanagement

• Serve as escalation point for complex RevOps and business systems decisions

Portfolio & Commercial Management

• Manage a portfolio of RevOps and HubSpot-centric client accounts

• Balance client needs with Everbrave capacity, utilization, and margin targets

• Identify expansion opportunities (additional hubs, integrations, optimization retainers)

• Support scoping, forecasting, and change management to protect profitability

EDUCATION & EXPERIENCE

• 5+ years in Revenue Operations, Business Systems, or CRM Architecture roles

• Strong working knowledge of HubSpot CRM

• Experience designing and optimizing CRM ecosystems beyond a single platform

• Hands-on experience with integrations, automation, APIs, and reporting frameworks

• Ability to translate business requirements into scalable technical solutions

• Confident, consultative communicator with senior client stakeholders

• Comfortable challenging assumptions and setting boundaries

• Strong prioritization and expectation-management skills

• Commercially minded — understands margin, utilization, and scalability

• Structured thinker who thrives in complexity

• Calm under pressure; decisive without being reckless

• Detail-oriented without losing the strategic view

• Bias toward outcomes and ownership over theory

• Collaborative and calm consultative working style.

• Comfortable working in a Mac environment.

COMPENSATION

Salary Range: $80,000 - $100,000

Paid Vacation & Flexible Floater Hours

Comprehensive Extended Health Benefits

Health Spending/Lifestyle Spending Account

Annual Training Allowance

WORK ENVIRONMENT

Everbrave’s Hybrid-Plus work model is designed to balance meaningful in-person collaboration with flexibility. We believe some of our best thinking happens together — particularly in complex RevOps engagements — and we intentionally protect in-office time for strategic alignment, mentorship, and cross-functional collaboration.

Calgary-based team members are required to work from our Calgary office a minimum of three days per week, including mandatory in-office days on Monday and Thursday. The third in-office day may be selected based on individual preference and team needs.

EVERBRAVE

We’re a full-service growth marketing agency specializing in the development of marketing, sales, brand and customer experience strategies for our clients’ growing businesses. We pride ourselves on delivering both effective content and creative work that aligns with our client’s business goals and reaches their audience in a meaningful way. Having worked with industry-leading companies in a full range of sectors, we pride ourselves on strong client retention, award-winning work and delivering effective solutions to unique challenges. Working here you can count being respected, supported, encouraged, and ultimately challenged to do your best work as you bring your authentic and individual self to a welcoming team of collaborators.