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For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.
Lead end-to-end requirements gathering across business, digital, and operational workflows
Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
Partner with architects, developers, and integrators to support platform design and implementation
Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
Support vendor evaluation, RFP development, and SaaS solution selection
Coordinate and support system, integration, and user acceptance testing
Identify system or process gaps and recommend improvements that enhance efficiency and user experience
7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
Strong expertise in requirements analysis, process modeling, and solution design
Experience working in SaaS and cloud-based platform ecosystems
Solid understanding of system integrations, APIs, and relational databases
Proven ability to collaborate with business leaders, technical teams, and external vendors
Exceptional communication, facilitation, and stakeholder management skills
Experience supporting digital transformation initiatives; non-profit experience is an asset
The target hiring range for this position is $105,518.40 to $131,913.60 with a maximum of $158,288.00.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
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The Salvation Army is an international Christian charitable organization operating in Canada as a social services provider. It offers practical support including food assistance, shelter, addiction recovery, and emergency disaster relief to individuals and families in need.
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