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All JobsMarketing OpsCRM Specialist
Marketing Ops
Mid-Level
Remote

CRM Specialist

VTEX·São Paulo, Brazil·Listed about 2 months ago

About the Role

Looking for someone to own CRM strategy and execution, building segmented and personalized journeys for leads and customers. Strong focus on lifecycle marketing, upsell, and new contracts, leveraging AI and HubSpot for automation and personalization.

Key Responsibilities

  • Own CRM strategy and execution across the full lead and customer lifecycle.

  • Design and manage segmented and hyper-personalized CRM journeys.

  • Build, maintain, and optimize HubSpot workflows and automations.

  • Support pipeline acceleration, renewals, and upsell strategies through lifecycle marketing.

  • Monitor performance, analyze results, and continuously optimize CRM initiatives.

  • Apply AI to improve segmentation, personalization, and journey optimization.

Who You Are

  • Experienced in CRM, lifecycle marketing, and marketing automation.

  • Highly proficient in HubSpot and CRM best practices.

  • Data-driven, with a strong focus on conversion and pipeline impact.

  • Detail-oriented and process-focused, with a passion for personalization at scale.

  • Curious about AI and automation as tools to enhance marketing performance.


About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.

Benefits

  • Health, dental, and life insurance with national coverage provided by VTEX

  • Language development incentive program (English, Spanish)

  • Flexible work schedule

  • Flexible meal allowance

  • Extended parental leaves

  • Child-care assistance

  • Financial assistance to build your work-from-home setup

  • Totalpass partnership

  • Free shipping on 1000+ VTEX stores

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VTEX

VTEX is a composable commerce platform that enables retailers and B2B companies to build and manage digital storefronts. The company provides cloud-based e-commerce solutions including headless commerce, marketplace management, and order management systems.

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About This Role

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Work Mode
Remote
Employment
Full-Time
Company Context
Industry
SaaS
Company Size
Enterprise

Benefits

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Health & Insurance
Health InsuranceDental InsuranceLife Insurance
Time Off
Parental Leave
Flexibility & Lifestyle
Remote Stipend
Growth
Childcare Support

Tools & Technologies

HubSpotAI