Enter emails or faxed sales orders from end user customers into SAP
Retrieve orders from partner portal and process into SAP
Verify pricing against customer contract or approved discount matrix
Verify availability of product
Coordinate with Purchasing to determine lead times when supply is not available
Exercise discretion to prioritize product allocations when supply is not available
Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
Answer customer inquiries regarding order status, product availability, pricing, and lead times
Troubleshoot customer issues, responding in timely manner
Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
Complete self-training modules in Reliance (quality system) as needed
Log customer complaints (CCAR’s) in Reliance
Create Zendesk tickets to request additional addresses or contacts be added to SAP
High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
Customer first mentality
Strong time management skills to effectively prioritize daily tasks
Demonstrated initiative to resolve complex customer issues efficiently
Ability to work proactively and exercise judgment
Strong attention to detail
Strong interpersonal, communication, and customer service skills
Ability to work with others in a professional, responsive and courteous manner
Ability to work productively in a cross-functional team environment
Strong system skills, including Microsoft Office
BS/BA degree in business
2+ years of experience with account management and customer service in high tech environment
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