Sales Operations Planning Specialist

Job Description:

Business Overview

Rakuten Mobile launched its full-scale service in April 2020 as the fourth MNO (Mobile Network Operator) in Japan, the first to be approved in 13 years, to provide high-quality mobile communication services at fair prices.

We surpassed 8.5 million subscriptions in February 2025 and reached 10 million subscriptions in December 2025.

We also began providing full-scale services to corporate clients in January 2023. As a core business driving the future growth of the Rakuten Group, we are making large-scale investments and are receiving significant attention both domestically and internationally.

(Subscription Trends) - 5 million subscriptions: August 2021 - 6 million subscriptions: December 2023 - 7 million subscriptions: June 2024 - 8 million subscriptions: October 2024 - 8.5 million subscriptions: February 2025 - 10 million subscriptions: December 2025

Department Overview

This organization is responsible for providing mobile services and solutions to corporate clients. Through the provision of Rakuten Mobile and other Group assets, we partner with corporate clients to identify and solve their diverse challenges, thereby empowering them.

Planning Management No.3 Group, Operation Strategy Team We are primarily responsible for building and improving sales processes within the Corporate Sales Department. We formulate and execute strategies from every angle for a wide range of tasks that support the foundation of sales activities, from lead generation, negotiations, and contracts, to the collection of outstanding receivables. This is a team where your proposals can directly contribute to sales expansion, operational efficiency, and improved customer satisfaction.

Position:

Why We Hire As the organization expands and team demand increases, we are looking to increase our headcount.

Position Details

Mission To improve sales organization processes and strive for increased sales productivity in order to achieve the goals of the Rakuten Mobile Corporate Sales organization.

Key Roles Building new sales processes, improving existing sales processes, and building/improving other operational processes.

Specific Examples - Support for building operations to coordinate with field sales after acquiring inbound customers. - Building and supporting the operation of processes for introducing corporate customers from various Rakuten Group business divisions to Rakuten Mobile. - Redesigning and managing meeting structures within the sales department.

Work Environment 2 members

Mandatory Qualifications:

- Experience involved in business process improvement projects. - Ability to communicate smoothly with relevant departments and demonstrate a cooperative attitude.

- TOEIC score of 600 or higher

Desired Qualifications:

- Experience in requirement definition or development for SFA tools (Salesforce, kintone, etc.). - Experience involved in operations using various digital tools (Power Automate, Alteryx, Blue Prism, etc.). - 1+ years of work experience in corporate planning, sales promotion, or planning. - Highly motivated to try new things and proactively take on challenges in unfamiliar areas.

Other Information:

Additional information on Location Tokyo (Futako Tamagawa Rise Office)

Additional information on Secondment None planned for the time being.

Additional information on Transfer None planned for the time being.

#business

#consultingsales

#groupsalesdiv

#RakutenMobile

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)