Customer Enablement Specialist

Customer Enablement Specialist

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

RSA Education Services is your single source of learning for product enablement trainings, virtual hands-on labs, and professional certification programs. Our team designs, develops, and delivers technical training and enablement experiences that empower customers, partners, and internal teams to fully leverage RSA's solutions.

We are evolving how customers learn and engage with RSA — moving toward a more connected, digital, and Community-driven enablement experience. This role is at the heart of that evolution.

We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience.

You will be the dedicated owner of the RSA Community experience and strategy, ensuring it becomes the primary digital engagement channel for our customers. You'll connect Community with the rest of our customer enablement ecosystem (training, LMS, self-service), and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.

Principal Responsibilities:

Community Strategy & Frontend

• Own the strategy and frontend experience of the RSA Community

• Design Community structure, navigation, and content surfacing for optimal customer engagement

• Continuously evolve Community as the primary customer-facing enablement experience

• Lead digital enablement innovation, including Community-led and AI-powered enablement initiatives

Reporting & Analysis

• Own reporting and analytics for Community and customer enablement performance

• Analyze customer behavior across Community, LMS, and self-service experiences (GA4, community analytics, BI tools)

• Translate insights into actionable improvements that drive engagement, adoption, and satisfaction

• Build and maintain dashboards measuring impact across the customer enablement journey

Collaboration with Customer Education

• Partner with the Education Services team (Program Manager, Training Administrators, Instructional Designers) to connect Community with training programs, LMS, and content

• Ensure Customer Education programs are surfaced and amplified through Community

• Drive integration between training experiences and Community engagement

Collaboration with Customer Success & Support

• Partner with the Customer Success organization to embed Community and enablement into the customer success motion

• Partner with the Support organization to embed Community and enablement into the customer support experience, including KB integration into the Community

• Provide insights and adoption signals to CSM and Support teams

• Act as the connective tissue between Education, Community, Customer Success, and Support

Education & Experience:

• 5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environment

• Bachelor's degree or demonstrated equivalent experience

• Experience working with or driving customer communities, self-service experiences, or digital enablement platforms

• Strong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics, Salesforce Cloud Experience, LMS analytics, or BI tools)

• Excellent written and verbal communication skills in English

• Strong cross-functional collaboration and stakeholder management skills

Desirable Requirements

• Hands-on experience with community platforms, knowledge management systems, or digital learning ecosystems like Salesforce Experience Cloud

• Experience embedding enablement into Customer Success or Support customer journeys

• Exposure to AI-driven enablement tools (chatbots, learning automation, recommendation engines)

• Customer journey mapping and lifecycle design experience

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.