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Responsibilities include, but are not limited to:
Act as the “bridge” between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
Make strategic recommendations for enhancements to maximise value from CRM
Act as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.
Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools
Perform assessment of existing tools and methodologies to simplify and standardize them
Drive cross functional initiatives in cooperation with Global and Regional functions
Perform data analysis as required to maximise business benefits of key processes
Oversee business processes and enable organizational adherence to company policies and procedures
Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders
Manage end user documentation and other enablement collateral (eg. CRM Process Guide)
Manage Global Operations internal social media/ intranet communication platforms
University degree or comparable professional experience
Professional fluency in English
Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level
Proficiency in additional languages are a plus
Ability to manage complex topics across the complete business landscape and operating functions.
Good presentation skills. Ability and confidence to interact with both internal and external customers. Must be responsible with and able to handle confidential information.
Ability to inspire positive change.
Proficiency in information technology trends and developments.
Hybrid work and flexible working time models
26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice
Great challenges in delivering projects to large customers together with an experienced IFS team and our partners
You work with a great product with good recognition in the market and amongst customers and analysts
You will be part of a fun group where everyone is helpful
For more information, visit: IFS.com or follow us on LinkedIn
In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.
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IFS is an enterprise software provider specializing in ERP, EAM, FSM, and ESM solutions for businesses that manage assets, maintain operations, or handle manufacturing and distribution. They serve organizations worldwide with cloud-based platforms and user-friendly interfaces.
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