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The Revenue Operations (RevOps) Analyst/Manager, Sales and Marketing is responsible for building and optimizing the systems, data, and processes that power New Charter's go-to-market engine. This role sits at the intersection of Sales and Marketing and is accountable for CRM health, reporting, pipeline analytics, and toolstack management to drive operational efficiency and revenue performance.
Responsible for the end-to-end design of the marketing and sales process flow that works best for New Charter’s hybrid sales model.
Own and administer appropriate sales and marketing tools, ensuring data integrity, workflow automation, and user adoption.
Build and maintain dashboards and reports that provide Sales and Marketing leadership with real-time pipeline visibility.
Partner with marketing to track campaign performance, lead flow, and marketing-attributed pipeline.
Partner with sales leadership to support territory planning, quota setting, and forecasting accuracy.
Identify and implement process improvements across the lead-to-close funnel.
Manage and optimize the go-to-market tech stack including CRM, marketing automation, sales engagement, and BI tools.
Develop and enforce data governance standards across Sales and Marketing systems.
Support onboarding of new sales and marketing hires on tools and processes.
Deliver monthly and quarterly RevOps performance reporting to leadership.
Estimated Compensation Range: $75,000 – $120,000 base
3–6 years of Revenue Operations, Sales Operations, or Marketing Operations experience.
Deep CRM expertise (HubSpot strongly preferred, Salesforce a plus).
Experience with marketing automation platforms (HubSpot, Marketo) and sales engagement tools.
Strong analytical skills — proficient in data analysis, reporting, and BI tools (Tableau, Power BI, or similar).
Strong understanding of AI tools to support sales and marketing strategies.
Understanding of the full go-to-market funnel from lead generation through closed/won.
Familiarity with IT services or MSP environments preferred.
Strong communication skills for cross-functional stakeholder management.
Systems thinker who thrives on building structure and scalability.
Detail-oriented with strong data quality standards.
Cross-functional collaborator — bridges Sales and Marketing effectively.
Proactive problem-solver who identifies gaps before they become issues.
Comfortable working independently in a remote-first, evolving organization.
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committ__e__d to cr__e__ating an inclusiv__e e__nvironm__e__nt and is proud to b__e an e__qual opportunity e__mploy__er. New Charter re__cruits, e__mploys, trains, comp__e__nsat__e__s, and promot__e__s r__e__gardl__e__ss of rac__e_, color, r__e__ligion, s__e__x, s__e__xual ori__e__ntation, g__e__nd__e__r id__e__ntity, national origin, v__e__t__eran, or disability status._
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New Charter Technologies is a platform of managed IT service providers (MSPs) across the United States, offering IT support, cybersecurity, cloud, and technology consulting services to small and mid-sized businesses.
Visit website$75,000 – $120,000
Base Only