Commercial Operations Analyst
Pearl Talent·Bogotá, Colombia · Bogotá, Colombia · Mexico City, Mexico · Buenos Aires, Argentina · Manila, Philippines
Work Arrangement: Fully Remote – EST working hours Job Type: Independent Contractor, Full-time Work Schedule: US time zone coverage required (EST daytime hours) (9:00 AM – 5:00 PM EST)
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Our client is a fast-growing HealthTech company building AI-powered solutions that automate routine pharmacy workflows and patient interactions. Operating at the intersection of healthcare, artificial intelligence, and operational efficiency, the company is already live with customers nationwide and continues to scale rapidly in a highly regulated, high-impact industry.
The Commercial Operations Associate plays a critical role supporting revenue generation, client onboarding, and internal operations. This role exists to ensure sales execution is disciplined, onboarding is seamless, and internal processes scale efficiently as the business grows. The work is highly execution-focused, cross-functional, and hands-on, with exposure across sales, operations, and customer-facing workflows. This is an ideal role for a proactive, highly organized operator who thrives in fast-paced, early-stage environments and enjoys solving ambiguous problems with ownership.
You will directly support revenue growth by enabling consistent outbound sales execution and clean pipeline management. You will ensure new customers experience a smooth onboarding process that sets them up for long-term success. Through process documentation and workflow improvements, you will help the company scale efficiently with fewer operational bottlenecks. Your work will improve internal clarity, execution speed, and overall team effectiveness.
Build and maintain targeted lists of prospective pharmacy accounts
Research accounts to identify key decision-makers and stakeholders
A/B test outbound messaging to improve response and conversion rates
Manage outbound campaigns and schedule initial sales calls
Track outreach activity, follow-ups, and pipeline progress with discipline
Maintain CRM hygiene and support preparation for sales calls and proposals
Create internal task lists using onboarding templates for signed contracts
Send onboarding communications, schedule meetings, and coordinate next steps
Ensure all required information and materials are collected during onboarding
Support smooth handoffs between sales, product, and customer success teams
Identify opportunities to streamline workflows and improve efficiency
Write, document, and maintain SOPs and internal process documentation
Support general administrative tasks and cross-functional coordination
Assist with ad-hoc operational projects that support team execution
2+ years of professional experience (excluding internships)
Strong problem-solving skills and ability to operate with limited resources
Excellent prioritization skills with a clear understanding of business drivers
Comfort working in ambiguous, fast-changing environments
Strong sense of ownership and accountability for outcomes
Clear written and verbal English communication skills
Bachelor’s degree or equivalent educational background
Proficiency with Google Sheets and/or Microsoft Excel
Familiarity with AI tools or LLMs such as ChatGPT
Experience supporting sales operations or commercial teams
Familiarity with healthcare, pharmacy, or regulated workflows
Ability to automate tasks using Python or Excel macros
Prior experience working at an early-stage startup
Must-Haves (Required):
Google Workspace
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Sheets
HubSpot or Salesforce
Slack
Zoom
ChatGPT
Nice-to-Haves (Preferred):
Python
Excel macros
Notion
Asana
Trello
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
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