At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Service Sales Manager
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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
Vendor Enablement is a critical operational function responsible for ensuring ABB Inc. is accurately represented, established, compliant and fully functional as a supplier within customer-managed platforms and procurement systems. As a key contact for Front End Sales and Clients, the function supports onboarding through vendor registration forms, complex surveys, and portal administration; engaging internally and externally to establish and maintain the digital trade relationship.
Vendor Enablement Specialists serve as a central point of coordination and support across Sales, Accounting, Compliance, HSE, Risk Management, and Contract teams, ensuring alignment between internal operations and external (client) system requirements. As a member of this team you will operate within Case Management, navigate multiple platforms, manage shared inboxes, and support special administrative projects: requiring strong prioritization, cross-functional awareness, and timely resolution of requests. Through this work the role directly supports revenue continuity by enabling timely registration, transaction processing, accurate purchase order routing, maintaining system visibility and user management.
Case Management & Workflow Ownership: Owns end-to-end case management, coordinating and actioning requests initiated by Front End Sales, Portal Administration, and other internal departments through Salesforce and shared inbox channels.
Vendor Onboarding & Portal Registration: Manages supplier onboarding requests by completing vendor registration forms, complex client surveys, and portal setup across a diverse range of client-managed procurement platforms (e.g., SAP Ariba, Coupa, Jaggaer, Oracle, GEP, risk assessment and management platforms, and others). Serves as the Super User/Portal Administrator.
Corporate Structure & Information Governance Applies comprehensive knowledge of ABB's corporate hierarchy and parent-subsidiary relationships to accurately distinguish client inquiries between ABB Inc., ABB Ltd., and subsidiary entities. Determines what corporate structure and ownership information is appropriate to share while maintaining confidentiality of sensitive organizational mapping, ensuring all client-facing communications reflect ABB's actual legal entity relationships with precision and compliance intent.
Inbox & Communication Management: Monitors and actions multiple shared inboxes including portal administration notifications, purchase order routing (x2), and case management, in addition to individual inbox management.
ELSE-Advisory Operator: Receive and resolve Client inquiries through TalkDesk via ELSE-Advisory Support Line - handling approximately 4-6 occasional calls per day.
Supplier Profile Accuracy & Compliance: Maintains an active, accurate, and compliant supplier presence across all client procurement systems. Ensures ABB Inc. is consistently and correctly represented in alignment with ABB's Code of Conduct, and that no unauthorized or duplicate platform registrations (e.g., duplicate ANIDs in SAP Ariba) create compliance risk, subscription cost exposure, or revenue disruption.
Access & User Management: Manages user access across all administered platforms, including granting access to Front End Sales Representatives, Accounting, Contracts, Cyber and Data Specialist. Ensures continuity of platform access during organizational transitions or role changes, preventing loss of client connections that may impact revenue.
Issue Identification & Resolution: Identifies and resolves platform access errors, registration conflicts, duplicate accounts, and routing issues that may impact transaction processing or delay operational workflows. Partners with Accounting and Finance colleagues to troubleshoot purchase order and invoicing discrepancies.
Client Survey & Questionnaire Coordination: Interprets and completes complex client-required questionnaires and vendor surveys, drawing from an internal knowledge base and coordinating with subject matter experts (HSE, Legal, Risk Management, Cyber/Data/Security, Integrity, and Sustainability) for review and authorization signatures when required. Sends completed drafts to subject matter experts for affirmation rather than burdening them with raw completion, maintaining efficiency while ensuring accuracy and accountability.
Insurance Certificate & Compliance Documentation: Coordinates with Risk Management to obtain and upload required insurance certificates and compliance documentation to client portals. Manages platform-specific requirements (e.g., Avetta, ISN) and ensures appropriate documentation is provided based on client agreement status.
Cross-Divisional Collaboration & Escalation: Partners with colleagues across ELSE-Advisory Services, and other ABB divisions to address shared client platform conflicts, resolve ANID discrepancies, and establish best practices. Escalates appropriately to Legal, Contracts, or Management when authorization signature or subject matter expertise is required. Collaborates to improve cross-divisional supplier registration process.
Policy & Acknowledgement Authorization: Executes client policy acknowledgements and compliance confirmations on behalf of ABB Inc. when signature authorization is not required, while appropriately routing documents requiring legal review or executive authorization to the correct departments. This distinction reduces process delays while maintaining integrity and compliance.
Client-Facing Communication & Sales Support: Provides clear, professional client-facing communication including status updates and platform alignment discussions. Supports Front End Sales on client calls to ensure clarity around onboarding, supplier profile updates, and platform-related matters: always representing ABB Inc. with consistency and professionalism.
Documentation, Audit Readiness & Process Standardization: Ensures all vendor registration documentation is accurately recorded, organized, and maintained to support historical tracking and audit readiness. Contributes to ISO-aligned process documentation designed for scalability, succession planning, and potential expansion to additional ABB divisions.
ViewPoint Access Support: Assists in user access, site and region creation as needed.
Performance Monitoring & Continuous Improvement: Tracks request volume, trends, and resolution patterns. Identifies process improvement opportunities, monitors risks, and communicates findings to management. Supports the ongoing business case for formalizing and expanding the Vendor Enablement function within ABB.
High School Diploma/GED required + Bachelor’s degree OR equivalent years of experience.
2+ years of experience in a similar Sales role.
Good understanding of sales operations in electrification services.
Good understanding of the customer’s problems needs and challenges as well as industry-specific knowledge preferred.
Effective communication & interpersonal skills with great negotiation and influencing skills.
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $55,000 and $65,000 annually.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
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ABB is a global technology leader providing electrification and automation solutions for industrial customers. The company helps businesses improve operational efficiency, productivity, and sustainability across various industries.
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