Sales Operations Specialist

About DTIQ Technologies, Inc

DTiQ is a leading provider of intelligent video, data analytics, remote audit, and drive-thru performance solutions for multi-unit restaurants, retailers, and convenience stores. Built on more than 25 years of industry leadership, DTiQ’s SaaS platform integrates video, POS and operational data, AI-powered insights, exception management, and expert review to help operators reduce loss, improve execution, and act in real time. Serving more than 32,000 locations and 2,600 clients around the world, DTiQ helps leading brands turn store-level visibility into measurable business outcomes.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (www.linkedin.com/company/dtiq).

The Role

We are looking for a detail-oriented, proactive, and customer-focused Deal Desk – Sales Support Specialist to help drive operational excellence across our global Sales organization. In this role, you will partner closely with Sales, Marketing, Finance, IT, HR, and Operations teams to create a seamless and efficient sales process that supports business growth worldwide.

If you enjoy solving problems, improving processes, working cross-functionally, and supporting revenue-generating teams in a fast-paced environment, this opportunity is for you.

You will report directly to the Deal Desk Director and play a key role in supporting sales execution, contract and quote management, reporting, onboarding coordination, and continuous process improvement initiatives.

Sales & Deal Desk Support

• Partner with Sales teams to provide day-to-day account and deal support

• Support quote creation, contract management, and case management activities

• Assist Account Managers, Account Executives, and Sales Support teams with system and process inquiries

• Coordinate sales administrative activities with Operations, Services, Procurement, and Finance teams

Process Improvement & Operational Excellence

• Analyze, improve, and document sales and marketing processes

• Help drive adoption, training, and operational consistency across core sales workflows

• Support process improvement initiatives and internal communications

• Identify opportunities to improve efficiency, reporting accuracy, and data quality

Reporting & Analytics

• Prepare and distribute sales reports, dashboards, and performance metrics

• Support data analysis and reporting using tools such as Power BI and Tableau

• Maintain CRM data hygiene and ensure reporting accuracy

Cross-Functional Collaboration

• Coordinate with Sales Enablement and HR to support onboarding and training for new hires

• Collaborate with global stakeholders across Sales, Marketing, Finance, IT, and Operations

• Assist with ad hoc projects and strategic operational initiatives as needed

Required Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field

• 5–7 years of experience in Sales Operations, Deal Desk, Sales Support, Revenue Operations, or a related function

• Strong experience working with CRM systems and Microsoft Office applications

• Advanced Excel skills, including reporting, analysis, and data manipulation

• Experience with analytics and visualization tools such as Power BI or Tableau

• Familiarity with collaboration platforms such as SharePoint

• Strong analytical and problem-solving skills

• Excellent organizational and time management abilities

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Strong communication and stakeholder management skills

• Customer-service mindset with a collaborative, team-first approach

• Comfortable working in a dynamic and evolving business environment

• Self-starter who is proactive, adaptable, and solutions-oriented

Preferred Experience

• Experience supporting global Sales organizations

• Exposure to SaaS, technology, or multinational environments

• Experience working with distributed or remote teams

Why Join Us?

• Work with a collaborative and globally distributed team

• Exposure to international sales operations and commercial processes

• Opportunity to influence process improvements and operational strategy

• Fast-paced environment with strong career growth potential

• High-impact role supporting revenue-driving teams

• Culture that values teamwork, accountability, and continuous improvement