CRM Operations Manager

Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives. Changing the standard of care is part of our fabric. We are a group of energetic, problem-solvers focused on innovation and looking to change the world. We are changing the paradigm for treating diseases such as prostate cancer by using real-time MR Imaging, thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased tissue with minimal side effects.

If you share our values and want to work in a collaborative results-focused culture and want to make a profound impact in healthcare and your career, here is your chance.

General Accountability

As the CRM Operations Manager, you will be responsible for administration, optimization, and governance of the HubSpot platform to support commercial teams and drive adoption Tulsa-PRO and Sonnalleve.

Duties and Responsibilities

• Serve as HubSpot SuperAdmin responsible for system configuration, user permissions, integrations, and platform governance.

• Partner with stakeholders to understand business requirements into CRM configuration, including objects, workflows, pipelines, automation and lifecycle management.

• Maintain CRM data the integrity through governance policies, data hygiene standards, deduplication processes, and process management. Build and maintain reports and dashboards to track pipeline performance, commercial activity, and key revenue metrics. Provide ongoing CRM support including users training, pipeline management guidance, and issue resolution.

• Identify and implement new HubSpot capabilities to improve commercial efficiency and scalability.

• Other duties as identified and needed by the business.

Education

Bachelor's degree in finance, accounting, or another business program.

Key Attributes

• 5+ years of hands-on experience customizing and configuring marketing automation or CRM platforms

• Proven experience leading CRM architecture from discovery through implementation.

• Deep expertise in HubSpot; experience with Salesforce or other CRM platforms is an asset.

• Experience working within commercial operations, revenue operations, or sales operations teams.

• Experience integrating CRM with marketing automation, ERP, analytics, and engagement tools

• Experience designing lifecycle stages, lead scoring, and attribution frameworks

• Strong understanding of B2B sales processes and complex deal cycles

• Expertise in data management and data quality

• A results-oriented mentality, conveying a sense of urgency and driving things to closure

• Well-developed and proven capabilities in problem-solving

• Demonstrated strength to work independently as well as build effective relationships with others

• Medical devices experience is an asset

We thank you for your interest in Profound Medical. Please note only candidates that are short-listed will be contacted.

The expected annual salary range for this role is $90,000 - $120,000 CAD. Actual compensation will be determined based on experience, qualifications, and job-related factors. This role may also be eligible for participation in the company’s benefits programs, such as a group RRSP and medical benefits paid by the employer.

We strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.