The Senior Manager– Customer Engagement Operations is a strategic leadership role sitting at the intersection of marketing, technology, and data. This role is responsible for leading SEEK's Marketing Technology capability as part of Customer Engagement team within marketing, with a focus on the platforms, processes, and people.
You will translate business objectives into scalable martech solutions and drive the vision for how SEEK leverages its engagement platform — including AI-powered tooling — to deliver smarter, faster, and more personalised marketing outcomes. You will lead a high-performing team, manage complex cross-functional stakeholder relationships, and act as the internal champion for marketing technology best practice across the organisation.
This is a high-impact role for a technically confident, strategically minded leader who thrives in fast-moving, data-rich environments
Strategic leadership for marketing tools You will set the direction for SEEK’s marketing tools and systems. You will choose the right tools, show teams how to use them well and map out a clear long-term plan.
Plan and ways of working You will turn the Customer Engagement team’s goals into practical tools and processes. You will set simple rules and standards so we run our systems safely and well. You will decide what work comes first, balance priorities and line up projects to deliver the most value.
Lead and grow the team You will lead, coach and mentor a team of marketing technology specialists. You will set clear goals, support career growth, build skills and create a collaborative, curious and always-improving team.
Work across teams You will partner with colleagues in Technology, Data, Product and Analytics. You will align plans, make sure the tech is right and connect marketing goals to strong delivery.
Bring AI into everyday work You will champion practical AI in campaign set-up, personalisation and decisions. You will spot opportunities to automate, save time and improve results by building AI features into our tools and processes.
Manage senior stakeholders You will build trusted relationships with senior leaders across Marketing, Customer Technology, Analytics and Product. You will influence without formal authority, explain complex ideas in simple terms and navigate the organisation to get things done.
The APAC Customer Engagement team currently has 14 members across three core functions: Customer Engagement, Platform Operations and Planning. This position leads the platform operations team.
Deep knowledge of Salesforce Marketing Cloud and martech ecosystem.
Strong understanding of API-driven integration patterns, data activation, and platforms like AWS Athena and Databricks
Strong stakeholder management and communication skills, with the ability to influence at all levels.
A growth mindset and genuine enthusiasm for AI, automation, and the future of marketing technology.
Excellent communication and storytelling skills – able to clearly articulate strategy, trade offs, performance results and next steps to both technical and non technical audiences.
Strong problem solving mindset with the ability to navigate ambiguity, structure complex topics and deliver outcomes at pace
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
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