Revenue Operations Analyst

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We're seeking a Revenue Operations Analyst who loves being the go-to person — someone who gets satisfaction from helping a sales rep close a deal cleanly, untangling a Configure, Price, Quote (CPQ) configuration issue, and making sure the data behind every transaction is accurate. This role sits at the intersection of sales support, process, and systems, and is ideal for someone who combines a solid technical foundation with an instinct for partnership. You build trust quickly with Go-To-Market (GTM) teams and move fluidly between systems troubleshooting, process improvement, and day-to-day sales support. You bring enough GTM systems fluency to troubleshoot, build, and improve independently — and take pride in being the person people know they can count on.

WHAT YOU'LL DO

• Serve as the primary point of contact for sales reps navigating quoting, pricing, and deal structure questions - guiding them through the full quote-to-contract process with patience and clarity

• Troubleshoot and resolve CPQ and Ironclad issues, including pricing rules, quote templates, and approval workflows

• Triage and resolve incoming RevOps requests across Tier 1 and Tier 2 - from flow errors and user access issues to account merges and opportunity corrections

• Support onboarding and enablement of new sales reps across the full go-to-market tech stack including Salesforce, CPQ, Ironclad, Outreach, Gong, and ZoomInfo

• Audit closed opportunities and contract data to ensure accuracy across CPQ, Salesforce, and downstream systems like NetSuite - flagging discrepancies before they surface in renewals or finance

• Own data hygiene initiatives including duplicate management, field cleanup, enrichment, and pipeline integrity

• Build and maintain Salesforce flows, validation rules, and custom objects to support evolving business processes and data integrity

• Manage user setup, permissions, and access across Salesforce and the go-to-market tech stack including Outreach, Gong, ZoomInfo, and Ironclad - including ongoing administration and optimization of these tools as the business evolves

• Troubleshoot system errors and integration issues - identifying root causes, implementing fixes, and knowing when to escalate

• Partner with the broader RevOps team on automation improvements, system enhancements, and rollout of new capabilities

WHAT YOU'LL BRING

• Bachelor’s degree in Business Administration, Information Systems, or a related field.

• 2-4+ years of experience administering or supporting CRM systems, with intermediate Salesforce administration experience a must

• Experience building and maintaining Salesforce flows, validation rules, and custom objects - comfortable enough to troubleshoot independently

• Experience with CPQ tools (Salesforce CPQ or similar) and/or contract lifecycle management tools like Ironclad preferred

• Hands-on familiarity with sales productivity tools such as Outreach, Gong, and ZoomInfo

• Enjoyment of working cross functionally - patient, clear communicator who can translate technical concepts into plain language

• Strong attention to detail and a sense of ownership over data accuracy

• Comfort managing a high volume of varied requests and triaging by urgency and business impact

• Familiarity with AI tools and an interest in using them to work more efficiently

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace

• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.

• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.

• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.

• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.

• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!

Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.