KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo. As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.
Define and drive global marketing strategies, processes, and technology initiatives that align with the KOKI Group's vision and business objectives.
Shape the roadmap for marketing transformation, digital engagement, automation, and AI adoption.
Champion customer-centric marketing practices, set-up mechanicsand continuous improvement across global markets.
Design, implement, and optimize customer-facing digital experiences, focusing short-term on marketing engagement and activation platforms and furthermore building frameworks for engaging websites, portals, self-service tools and AI-enabled solutions,
Lead customer journey mapping initiatives to improve engagement and conversion across all digital touchpoints.
Ensure a consistent and seamless customer experience across regions and channels and align globally.
Translate customer, commercial, and marketing requirements into scalable digital solutions.
Identify, evaluate, and implement innovative marketing technologies, automation platforms, and AI-driven solutions.
Lead integration efforts between CRM systems, marketing automation tools, customer portals, analytics platforms, and digital engagement tools.
Drive personalization, automation, and self-service capabilities that improve customer and user experiences.
Partner with Sales Business Units (SBUs) and regional Marketing teams to streamline and enhance global marketing processes, including improvement of recently launched Go-to-Market (GTM) process and execution.
Identify opportunities to improve efficiency, simplify workflows, and standardize operations globally.
Develop and implement best practices, governance models, and operating procedures.
Explore emerging technologies and recommend solutions that support business growth and operational efficiency.
Lead the development, implementation, and optimization of global marketing systems and platforms, including Digital Asset Management (DAM) and customer engagement tools.
Establish standardized processes, data governance, and system utilization practices across all regions.
Ensure alignment between global standards and regional business requirements.
Support regions with trainings and regular consultancy
Foster strong partnerships with regional marketing teams, Sales, IT, Product Management, Customer Service, and executive stakeholders.
Drive alignment, communication, and collaboration across global and regional organizations and teams.
Manage relationships with external agencies, technology vendors, consultants, and implementation partners and steer budgets accordingly
Develop KPIs and reporting frameworks to measure customer engagement, marketing effectiveness, process efficiency, and platform adoption.
Leverage analytics and customer insights to inform decision-making and prioritize enhancements.
Present project outcomes, ROI, and strategic recommendations to leadership.
Bachelor's degree in Marketing, Business, Technology, Digital Experience, or related field.
5+ years of experience in Marketing Operations, Digital Experience, Marketing Technology, Customer Engagement, Business Transformation, or related disciplines.
Experience leading global, cross-functional transformation initiatives.
Expertise in marketing automation, CRM platforms, Digital Asset Management (DAM), customer engagement tools, and analytics platforms.
Experience with AI applications, workflow automation, and digital customer experience solutions.
Strong project management, stakeholder management, and change management capabilities.
Establish Dashboards and KPIs for the dedicated indicatives and platform effectiveness, analyze user behaviour.
Customer Journey Mapping
UX/UI Fundamentals
Customer Portal Management
CRM and MarTech Platforms
AI-Powered Customer Engagement Tools
Digital Analytics (GA4, Adobe Analytics, Power BI, etc.)
Agile Project Management
Sounds like what you are looking for? Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.
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KOKI Group (Koki Holdings Co., Ltd.), formerly part of the Hitachi group, is a manufacturer of professional-grade power tools and accessories for woodworking, metalworking, drilling, fastening, concrete work, and outdoor power equipment, sold under brands like Metabo HPT and Metabo.
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