Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
Support production Salesforce Service Cloud applications and operational workflows.
Build and maintain case management and omnichannel support capabilities.
Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.
Contribute to communications and workflow automation capabilities supporting customer support operations.
Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
Monitor production platform health, alerts, operational KPIs, and active incidents.
Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
Participate in structured production-support and operational-review processes.
Document technical findings, incidents, troubleshooting results, and operational knowledge.
Hands-on Salesforce development experience.
Apex development experience.
Lightning Web Components (LWC) experience.
Salesforce Flows experience.
Salesforce Service Cloud experience.
Production Salesforce support and troubleshooting experience.
Experience owning or resolving operational and production incidents.
Monitoring and incident management experience.
Salesforce integration experience.
Salesforce Omnichannel experience.
Enterprise experience strongly preferred.
Experience with Salesforce data integrations involving platforms such as Snowflake.
Salesforce-to-Snowflake integration experience.
Deeper Salesforce Omnichannel and case management experience.
Experience designing reusable Salesforce automation patterns.
Routing and orchestration experience.
Experience participating in structured operational support or production-support rotations.
Experience with observability or monitoring platforms.
AI or agentic Salesforce experience.
Experience developing AI-assisted or agent-assist workflows within Salesforce environments.
Salesforce Service Cloud.
Apex.
Lightning Web Components (LWC).
Salesforce Flows.
Salesforce Omnichannel.
Salesforce integration capabilities and APIs.
Remote contract engagement.
Candidates must be located in LATAM.
100% allocation, approximately 40 hours per week.
Must be available to work full U.S. Central Time hours (CDT, UTC-5).
Engagement is currently scheduled through March 31, 2027.
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Arjun Suresh— LinkedIn profile, opens in a new tab
Technical Recruiter at Lifted
Sooraj Surendran— LinkedIn profile, opens in a new tab
Technical Recruiter At Lifted
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