Salesforce Administrator

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Salesforce Administrator to focus on our central operations functions at EverCommerce.

You: You are an experienced Salesforce Administrator who has a background in project management. You are passionate about proactively identifying business problems and solutioning appropriately updated processes and platforms to resolve them. You have a data first mentality and knack for developing actionable metrics and dashboards. You’re a skilled and organized communicator who has no problem driving long term projects through to completion.

Responsibilities:

• Support our Ops Strategists in delivering on Salesforce implementations or change management projects

• Manage inbound support tickets for both system enhancements and issue resolution

• Collaborate with stakeholders on developing sustainable and scalable business processes

• Develop Salesforce administrative best practices and frameworks for implementing and maintaining them across the portfolio

• Provide administrative support and development bandwidth across varying platforms in the following categories:

• CRMs (Salesforce, Zoho, HubSpot, etc.)

• Sales Enablement solutions (SalesLoft, Outreach, InsideSales, etc.)

• Telephony solutions (Talkdesk, Ring Central, native CRM voice solutions, etc.)

• Support Platforms (Salesforce, Zendesk, Zoho Desk, Freshdesk, etc.)

Skills and Experience needed for success in this role:

• 2+ years of Salesforce administration

• 3+ years of administrative experience across enterprise platforms

• Comfortable managing long term projects alongside day-to-day output

• Demonstrated ability to work independently while aligning with a shared team goal

• Excellent attention to detail and willingness to pitch in when necessary

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $70,000 – $80,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!