Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Manager, Deal Desk to lead a team of analysts tasked with the operational efficiency for Five9's GTM teams. This role will comprise of managing team members and working with GTM teams to ensure revenue operations are running smoothly and helping to alleviate any roadblocks during the sales process. In this role, you will manage the end-to-end deal approval process, ensuring compliance with pricing, discounting and contractual guidelines. This Position partners closely with Sales, Finance, Legal, and Customer Success teams to accelerate deal velocity, mitigate risks, and drive revenue growth. The ideal candidate is detail-oriented, process-driven and thrives in a fast-paced environment.
Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
Cross-functional Collaboration: act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids multi-year commitments, and partner deals
Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance
5+ years in Deal Desk, Sales Operations or Revenue Operations roles within SaaS or high-growth tech companies, Experience with contact center software or cloud services a plus
Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
Strong analytical mindset, excellent communication (written/verbal), ability to influence without authority, and comfort with ambiguity in a scaling environment
Experience with partner/channel deal structures
Renewal Management
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$120,500—$236,500 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Five9 is a cloud-based contact center platform that provides customer service and AI solutions to enterprises. The company offers tools for managing customer interactions across multiple channels while enabling organizations to improve customer experience and operational efficiency.
Visit website$120,500 – $236,500
Base + Bonus · Other Equity