Galileo Global Education is a leading international higher education group focused on innovation, creativity, arts and culture. Our goal is to help students build strong career prospects by combining high-quality learning environments, digital platforms, industry expertise and global networks.
Galileo Global Education HUB in Hungary supports the Group’s schools, business units and support functions with dedicated IT services, contributing to both digital transformation projects and daily IT operations.
We are looking for a Business Analyst with omnichannel experience to join our international CRM Omnichannel team. The team works across Salesforce Cloud and omnichannel solutions to improve customer experience for our schools and business units.
In this role, you will act as a key link between business stakeholders and technical teams, helping to define needs, design functional solutions and support implementation across group and local projects.
Prepare and facilitate functional workshops with business teams and key users
Gather, analyse and document business requirements for omnichannel solution
Contribute to functional design and validation committees
Propose improvements to omnichannel application and the integration with Salesforce
Translate business needs into clear specifications, including omnichannel-related solutions
Act as a reference point for the omnichannel solution with internal and external stakeholders
Support the administration, configuration and implementation of omnichannel platforms using Agile methods
Work on both Group-level projects and local school projects where the Group solution is implemented
Continue developing your expertise through training, learning tools and relevant certifications
Proven experience in omnichannel projects
Strong interest in business processes, user needs and client organisations
Ability to manage client requests rigorously from initial need through to delivery
Good understanding of IT projects and the ability to work with business users, directors, developers, architects and infrastructure experts
Knowledge of information system concepts such as architecture, APIs, web services, databases, SQL, MDM and CI/CD pipelines
Experience with Salesforce configuration and customisation
Excellent communication skills in English, both written and spoken
Strong interpersonal skills, with the ability to listen, collaborate and work effectively in cross-functional teams
A service-oriented mindset, autonomy, flexibility and a proactive approach to learning
Hands-on experience with omnichannel solutions such as Twilio Flex, Salesforce Agentforce or Amazon Connect
Knowledge of Salesforce Sales Cloud and Marketing Cloud
Fluency in French
Why join us?
You will join an international environment where business analysis, CRM expertise and omnichannel technologies come together to support schools across the Galileo Global Education Group. This is an opportunity to contribute to meaningful digital transformation projects while developing your technical and functional expertise.
RevOps Roles analysis
Benefits, tools, and company context we extract from the full posting and classify, so you can scan in seconds what the write-up buries in prose.
Opens in a new tab
Bisher Forolileo Global Education (an is a of the largest higher education mainly private education group educnetworems education groups, headquartered in Paris, France. Founded in 2011, it operates dozens of specialized schools and institutions across many countries, offering programs in fields such as art, design, business, fashion, health, and digital.
Visit website