Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Partner Sales Operations Analyst, LATAM

Bogotá, Colombia (Hybrid)

Role Overview:

Partner Sales Operations helps Genesys scale its partner ecosystem across Latin America through actionable insights, strong operating discipline, and effective collaboration. As Partner Sales Operations Analyst, LATAM, you will partner with regional leaders to strengthen forecasting, pipeline management, performance analytics, and partner execution across resellers, distributors, hyperscalers, and system integrators.

You will turn complex data into clear recommendations that support executive decisions and improve partner productivity. At Genesys, we use AI-powered experience orchestration to help organizations create more personalized customer and employee experiences, giving you exposure to regional strategy, senior leadership, and global partner initiatives.

Key Responsibilities:

• Drive a consistent Partner Sales operating cadence across LATAM, strengthening forecasting, pipeline management, CRM discipline, deal reviews, and account planning to improve visibility and execution.

• Develop standardized KPIs, performance benchmarks, dashboards, and diagnostic analytics that provide actionable insight into partner performance and business health.

• Translate complex partner and sales data into clear recommendations that support strategic decisions, QBRs, weekly operating meetings, and executive reviews.

• Partner with regional Partner Sales leaders to identify performance opportunities, strengthen accountability, and drive expected business outcomes across the partner ecosystem.

• Enable Partner Sales teams to use actionable dashboards and analytics for targeting, performance management, partner activities, and business planning.

• Drive alignment between partners, Partner Sales, and direct Sales teams through clear operating processes and Rules of Engagement that improve collaboration and execution.

• Resolve compensation and account-related queries by coordinating with regional Partner Sales leaders, Compensation, and relevant stakeholders to deliver timely and accurate outcomes.

• Influence continuous improvement across partner operations by identifying process gaps, scaling effective practices, and supporting globally consistent ways of working.

Required Qualifications:

• 5+ years of experience in sales operations, revenue operations, business operations, or a closely related function within a global cloud or SaaS company.

• Demonstrated experience working directly with senior sales leadership and translating data into insights that support strategic and executive decision-making.

• Proven ability to manage forecasting, pipeline governance, CRM processes, performance analytics, QBRs, and recurring sales operating cadences.

• Strong analytical capability with hands-on experience developing dashboards, KPIs, and performance benchmarks using BI tools such as Tableau, Power BI, or Looker.

• Demonstrated success influencing cross-functional stakeholders and driving change across partner, sales, operations, and compensation teams.

• Proven ability to navigate complexity, solve ambiguous business problems, and convert findings into clear and actionable recommendations.

• Excellent communication and presentation skills, with the ability to communicate effectively with senior leaders and diverse regional stakeholders.

• Advanced English proficiency required to communicate and collaborate effectively with global teams.

• MBA or equivalent advanced business qualification.

Preferred Qualifications:

• Bachelor's degree in a quantitative or analytical field, such as Engineering, Mathematics, Economics, Data Science, or Computer Science, preferred.

• SQL and/or Python proficiency strongly preferred.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.